Assistant Retail Store Manager | Southcentre Mall

Who we are

At Rocky, we feel our best in nature and we feel our best when we nurture ourselves with nature. That's why for 25 years we've been students of this glorious Earth — formulating everyday essentials that nurture your skin, body, and hair, all crafted with care here in the Canadian Rockies.

Like nature, we're growing. With 13 stores open in Western Canada, we're expanding nationwide — starting with two new locations in Ontario this year: Upper Canada Mall in Newmarket and Sherway Gardens in Etobicoke.

Our new stores are designed to bring nature indoors. Crafted from natural materials, they guide customers through immersive sensorial experiences anchored by our signature sink — unique to each location.

Growing our culture-focused team means finding those who share the belief that we are a part in the greater ecosystem, working together to make a positive impact in our communities and for the Earth.

Are you a natural fit for the new world of Rocky?

The position

The Assistant Retail Store Manager is responsible for supporting the Store Leader in the day to day operations of their Rocky Mountain Soap location and leading the customer and employee experience within. In the absence of the Store Leader, their accountability is the complete and seamless operations of the store location and ensuring that the customer and employee experience is engaging and authentic. This role includes partnering with the Store Leader in identifying and executing initiatives to grow revenue, customer engagement and employee performance so their location performs to maximum potential. The store, the team and the experiences within reflects the culture and values of Rocky, always.

This is a permanent full-time position working up to 40 hours per week.

What you'll be doing

Consistently set the example by demonstration personal customer service and selling skills aligned with Rocky's service standards and expectations
Support the Store Leader in utilizing the RMSC training tools to train, develop and actively coach and support the team to delight the customer as they experience our products
Address customer concerns and complaints readily and with intent to exceed what’s expected
In the absence of the Store Leader, lead and motivate the store team and consistently set the example of demonstrating and living by the RMSC core values
Actively work to improve the performance of oneself by pursuing opportunities for continuous learning and feedback
Supported by the Store Leader, you coach, guide and genuinely connect with your team, providing consistent and thoughtful feedback to ensure your team knows where they stand and how they contribute to the team
Support the Store Leader in ensuring all inventory management processes are completed
Report quality issues timely and ensure all products on the sales floor meet our brand standards for quality and presentation
Lead the store in all sustainability efforts and initiatives
Actively lead and coach all team members to drive revenue and performance metrics
Does this sound like you?

A natural leader, with a growth mindset, who is inspired by our company's purpose and wants to share that with your team and customers
A minimum of 2 years of experience leading successful retail teams
A passion for retail with an entrepreneurial spirit and are always looking to develop your business skills
A team player and an interest in being a coach
A love for natural products and want to share your passion with your team and your customers You bring new ideas and enthusiasm to drive sales and lead your team to success
An ability and passion to have fun, laugh and promote kindness
A fearlessness to ‘give it a go’
A flexible schedule and availability to work evenings, weekends, and holidays. this position requires availability of 40 hours per week, including at least two closing shifts per week and availability on three weekend days (Friday, Saturday, and Sunday)
What's in it for you?

This position pays between $22.00 - $24.00 per hour, depending on experience, with the opportunity to earn additional monthly retail bonuses based on performance
Significant product discounts and quarterly allowances
Subsidized group medical and dental benefits for you and your family
Share in Rocky’s success - The Great Game profit sharing program
Generous paid annual vacation and personal days
Healthy lifestyle support through an annual allowance
Access to a dedicated Rocky coach to help you optimize your potential
The opportunity to participate in Culture Club organized activities
Application

We are accepting applications for the Assistant Retail Store Leader position until a suitable candidate is found.
Eligibility: Candidates must be legally authorized to work in Canada.
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