Assistant Manager

Full job description
Company Description

Accor Hotels is the Pacific's largest hotel group with a network of more than 5000 properties in over 100 countries. Centrally located in the heart of Darling Harbour, Novotel ibis Sydney Darling Harbour includes not 1 but 2 of Sydney's most popular Hotels. We offer exceptional opportunities for career development the opportunity to Work Your Way, across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings all around the world. With the ability to #WorkYourWay, Accor offers Same Day Hire and exciting new Benefits!

An amazing opportunity has emerged for a skilled guest focused Assistant Manager, working across both the Novotel Ibis Sydney on Darling Harbour, to take the next step in your career by delivering amazing experiences every day.


Job Description

As an Assistant Manager, your tasks and responsibilities will consist of, but are not limited to the following:

Process and assist with check-in and check-out of guests
Ensure that interactions with our customers are positive and productive.
Actively resolve complaints and challenges presented by guests
Offer leadership and guidance to employees whilst on shift
Monitor employee training
Assist in all areas of the hotel during peak times to eliminate potential issues

Qualifications

To be successful in this role you will have:

An ability to “sparkle” our guests and your natural bright and bubbly customer service style is what sets you apart from the rest
Have the necessary skills and training for complaint handling
You are able to manage your time and can handle juggling numerous tasks at once but still able to follow procedure and maintain a high awareness of security
You have an outcome driven approach to performance and results
You have experience in Opera, Opera Cloud, Microsoft Word and Outlook
First Aid Certificate and NSW Responsible Service of Alcohol
Excellent written and verbal communication skills

Additional Information

Work with an experienced leader and lay foundation to a strong career progression pathway
The opportunity to Work Your Way across the much-loved Accor Brands and be part of its flagship property in Australia
Discounted Accommodation and FB in Accor hotels worldwide
Complimentary laundering and dry cleaning
Complimentary Duty Meal

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. Read more