Verified Job
Restaurant - Food Service
Assistant Front Office Manager
Restaurant - Food Service
#457527
Remote / WFH
Job Description
Job description
Pestana Chelsea Bridge Hotel is a busy 4-star hotel with 217 bedrooms, 8 meeting rooms, restaurant, bar and gym, situated next to Battersea Power Station and opposite Battersea Park. The hotel is part of the Pestana Hotels Group which is the largest Portuguese hotel chain, with more than 100 hotels and over 10,700 rooms. To know more about us please access our website: pestanahotelgroup.com.
We are looking for an Assistant Front Office Manager that supports the Front Office Manager in overseeing the daily operations of the front desk and guest services teams. This role is responsible for ensuring exceptional guest experiences, managing staff, and maintaining operational efficiency. The Assistant Front Office Manager plays a key role in managing the guest arrival and departure process, resolving guest concerns, and coordinating with other departments to maintain high service standards.
Key Responsibilities:
• Assist in Daily Operations: Support the Front Office Manager in overseeing front desk operations, including check-ins/outs, guest inquiries, reservations, and concierge services.
• Team Supervision: Supervise and train front office staff, ensuring all team members deliver outstanding customer service. Assist with staff scheduling and performance management.
• Guest Services: Act as a point of contact for VIP guests and handle escalated guest concerns and complaints promptly and professionally.
• Maintain Service Standards: Ensure the front office team adheres to hotel standards and policies in all guest interactions and service delivery.
• Financial Responsibilities: Assist with billing inquiries, room assignments, and cash handling, and ensure that all financial processes are followed accurately.
• Coordinate with Other Departments: Work closely with housekeeping, maintenance, and other hotel departments to ensure a seamless guest experience.
• Monitor Guest Feedback: Regularly review guest feedback (through surveys, online reviews, etc.) and assist the Front Office Manager in implementing changes to enhance guest satisfaction.
• Assist in Room Inventory Management: Work with the reservations team to monitor room availability, occupancy rates, and overbooking situations, ensuring optimal room allocation.
• Emergency Response: Act as a point of contact during emergencies or incidents, ensuring that appropriate action is taken, and hotel safety procedures are followed.
Qualifications and Skills:
• Proven experience in front desk or supervisory roles within the hospitality industry, ideally in a 4- or 5-star hotel setting.
• Excellent communication and interpersonal skills, with a strong focus on customer service.
• Strong leadership and team management abilities.
• Proficiency in hotel property management systems (PMS) such as Opera or similar systems.
• Strong problem-solving and conflict resolution skills.
• Ability to work a flexible schedule, including weekends, holidays, and nights, as needed.
• Knowledge of cash handling and basic financial procedures.
• Multilingual abilities are an advantage.
If you fit all of the above criteria and would like to hear more about this position and in order to ensure your enquiry is dealt with quickly, please send us an up to date resume.
Pestana Chelsea Bridge Hotel is a busy 4-star hotel with 217 bedrooms, 8 meeting rooms, restaurant, bar and gym, situated next to Battersea Power Station and opposite Battersea Park. The hotel is part of the Pestana Hotels Group which is the largest Portuguese hotel chain, with more than 100 hotels and over 10,700 rooms. To know more about us please access our website: pestanahotelgroup.com.
We are looking for an Assistant Front Office Manager that supports the Front Office Manager in overseeing the daily operations of the front desk and guest services teams. This role is responsible for ensuring exceptional guest experiences, managing staff, and maintaining operational efficiency. The Assistant Front Office Manager plays a key role in managing the guest arrival and departure process, resolving guest concerns, and coordinating with other departments to maintain high service standards.
Key Responsibilities:
• Assist in Daily Operations: Support the Front Office Manager in overseeing front desk operations, including check-ins/outs, guest inquiries, reservations, and concierge services.
• Team Supervision: Supervise and train front office staff, ensuring all team members deliver outstanding customer service. Assist with staff scheduling and performance management.
• Guest Services: Act as a point of contact for VIP guests and handle escalated guest concerns and complaints promptly and professionally.
• Maintain Service Standards: Ensure the front office team adheres to hotel standards and policies in all guest interactions and service delivery.
• Financial Responsibilities: Assist with billing inquiries, room assignments, and cash handling, and ensure that all financial processes are followed accurately.
• Coordinate with Other Departments: Work closely with housekeeping, maintenance, and other hotel departments to ensure a seamless guest experience.
• Monitor Guest Feedback: Regularly review guest feedback (through surveys, online reviews, etc.) and assist the Front Office Manager in implementing changes to enhance guest satisfaction.
• Assist in Room Inventory Management: Work with the reservations team to monitor room availability, occupancy rates, and overbooking situations, ensuring optimal room allocation.
• Emergency Response: Act as a point of contact during emergencies or incidents, ensuring that appropriate action is taken, and hotel safety procedures are followed.
Qualifications and Skills:
• Proven experience in front desk or supervisory roles within the hospitality industry, ideally in a 4- or 5-star hotel setting.
• Excellent communication and interpersonal skills, with a strong focus on customer service.
• Strong leadership and team management abilities.
• Proficiency in hotel property management systems (PMS) such as Opera or similar systems.
• Strong problem-solving and conflict resolution skills.
• Ability to work a flexible schedule, including weekends, holidays, and nights, as needed.
• Knowledge of cash handling and basic financial procedures.
• Multilingual abilities are an advantage.
If you fit all of the above criteria and would like to hear more about this position and in order to ensure your enquiry is dealt with quickly, please send us an up to date resume.
