Verified Job
Work from home
Assistant Escrow Officer
Work from home
#673648
Remote / WFH
Job Description
We are seeking an experienced Assistant Escrow Officer to support and lead escrow operations in a high-volume, deadline-driven environment. This on-site role in Phoenix, AZ offers an opportunity to manage teams, ensure compliance, and drive operational excellence.
Job Title: Assistant Escrow Officer
Job Location: Phoenix, Arizona, United States
Duration: 3 months with possible extension
How You’ll Contribute
• Lead and supervise a centralized escrow processing team, managing daily production workflow in a high-volume environment.
• Maintain accountability for productivity, quality, turnaround times, and service level agreements (SLAs).
• Monitor workloads, adjust staffing priorities, and authorize overtime as needed to meet business deadlines.
• Review escrow documentation for accuracy, completeness, and compliance; resolve escalated or complex issues.
• Ensure adherence to company policies, escrow procedures, and all applicable regulatory requirements.
• Partner with branch teams to communicate expectations, process updates, and quality standards.
• Prepare and present production, quality, and performance reports to leadership.
• Interview, hire, onboard, train, and develop team members.
• Conduct performance reviews, provide coaching, address performance issues, and support corrective action when needed.
• Lead change initiatives related to process improvements, system updates, or workflow adjustments.
• Foster a culture of accountability, collaboration, and continuous improvement.
Leadership & Accountability Expectations
• Serve as the primary point of accountability for team performance during peak volume and deadline-sensitive periods.
• Make real-time decisions to mitigate risk, manage bottlenecks, and maintain service commitments.
• Proactively identify trends impacting productivity, quality, or morale and implement corrective actions.
• Maintain team engagement and professionalism during high-stress production cycles.
Work Environment & Schedule Expectations
• This role operates in a high-demand, production-driven environment with strict deadlines.
• Extended hours and overtime are frequently required during peak periods (e.g., month-end, quarter-end, and volume surges).
• Workload intensity may fluctuate based on market conditions and transaction volume.
• Flexibility in scheduling is required to meet operational needs and service commitments.
• 100% on-site work environment.
Job Title: Assistant Escrow Officer
Job Location: Phoenix, Arizona, United States
Duration: 3 months with possible extension
How You’ll Contribute
• Lead and supervise a centralized escrow processing team, managing daily production workflow in a high-volume environment.
• Maintain accountability for productivity, quality, turnaround times, and service level agreements (SLAs).
• Monitor workloads, adjust staffing priorities, and authorize overtime as needed to meet business deadlines.
• Review escrow documentation for accuracy, completeness, and compliance; resolve escalated or complex issues.
• Ensure adherence to company policies, escrow procedures, and all applicable regulatory requirements.
• Partner with branch teams to communicate expectations, process updates, and quality standards.
• Prepare and present production, quality, and performance reports to leadership.
• Interview, hire, onboard, train, and develop team members.
• Conduct performance reviews, provide coaching, address performance issues, and support corrective action when needed.
• Lead change initiatives related to process improvements, system updates, or workflow adjustments.
• Foster a culture of accountability, collaboration, and continuous improvement.
Leadership & Accountability Expectations
• Serve as the primary point of accountability for team performance during peak volume and deadline-sensitive periods.
• Make real-time decisions to mitigate risk, manage bottlenecks, and maintain service commitments.
• Proactively identify trends impacting productivity, quality, or morale and implement corrective actions.
• Maintain team engagement and professionalism during high-stress production cycles.
Work Environment & Schedule Expectations
• This role operates in a high-demand, production-driven environment with strict deadlines.
• Extended hours and overtime are frequently required during peak periods (e.g., month-end, quarter-end, and volume surges).
• Workload intensity may fluctuate based on market conditions and transaction volume.
• Flexibility in scheduling is required to meet operational needs and service commitments.
• 100% on-site work environment.
