AnalystCentral Processes Apply

Analysis / Decision Support and Exception reporting (Weightage 30%)
Do due diligence and analysis of allocations patterns across all touch points to evaluate all areas of risk and highlight trends away from the normal
• All analysis to carry detailing right down till the lowest layer and include location wise/Product agency, staff as well as business partner level cuts
• Create cost simulators and understand the impact of pay-out structure on the overall effectiveness of the collection activity
• Highlight areas of outages and plug leakages
• Monitor operational costs and ensure measures are taken which help reduce cost of operations
• Create metrics and benchmarks for each work flow and process and highlight deviations observed using various analytical practices
• Analyse key parameters in repossession process and ensure change are brought in the same to increase the efficiency and effectiveness of the process as well as build more controls to ensure minimal slippages
• Support NPA management of the unit of ensuring proper analysis of NPA causing accounts and incorporating strategies and metrics for effective management of NPA causing accounts
• Review NPA strategies from time to time and suggest initiatives for to help improve performance of NPA
• To Monitor ADFC & Vendor Cost and to take initiatives resulting in Cost Effectiveness
• Monitor and review all audit and inspections findings and come up with new control measures and benchmark to address the gaps
• Analyse the trends on usage and effectiveness of new technologies introduced in collection activities and highlight deviations observed
• Analyse existing processes and recommend corrections to improve efficiency and effectiveness
• Do a market research and recommend best practices adopted in the industry to facilitate enhanced business processes
• Process Management & Reengineering
Allocations: Ensure Rule based allocations is implemented across all retail assets products
• Ensure tracking of reallocations and highlight reallocations which happen post cut-off date
• Maintenance of reallocation cuts off within approved levels
• Monitoring of all key allocation parameters like churning, sandwich allocation, hold list etc
• Evaluate new areas of exposure in allocation process and bring in control measures to address the same
• Perform regular analysis on all productivity metrics and recommend improvements on redesign and schedule analysis for all product line
• All Banks process to be adhered to in totality as laid down by Function Head
• Ensure Reduction in error rate &TAT;'s across all process
• Perform period departmental quality audit to improve efficiency and analyse all work flow processes
• Analyse collections processes on half yearly basis and recommend improvements
• Create proper effectiveness and efficiency metrics across all processes and workflows and initiate changes to increase efficiency and effectiveness by removal of redundancies
• Data accuracy to be maintained by systematically checking the data before submitting
• Bimonthly review of all programs and coding used for data extraction and running processes to ensure correctness of end results
• Track and monitor proper base files maintenance and ensuring correctness queries run for creation of those files
• Ensure all signoff and regulator reporting are closed with the assigned time frames
• Increase the contribution of the unit as profit centre by increasing the recovery made from hold funds on the portfolio under management for RPM
• Explore newer avenues for SI hold funds and hold funds so as to ensure increasing contribution towards reduction of delquencies across the assets under management
Supervise and monitor creation of poper data ware house for collections with history data available
• Supervision of the MIS calendar and ensure timely adherence of the same
• Supervise and monitor the Repo approval process and ensure exceptions are highlighted and tracked for action
• Maximise sale of vehicles by creating a good mix of online auctions vendors and ensuring loss on sale is minimised
• Work towards ensuring all key parameters like No bids, black listing of bidders, increase in bid prices, increase in number of bidders per asset, spread of bidders across the overall listed bidders etc are clearly tracked to ensure clear efficiency is build for the process leading to increasing profitability for the unit
• Work towards ensuring every reprocessed asset is sold with 60 days of the asset being reprocessed
• On unsold assets work along with line and products to ensure all assets are disposed off within 60 days of it coming in banks procession
• Monthly review and sample check of the valuers to ensure the valuations are done as per market for the vehicle and give a right picture of the asset
• Supervise and monitor the entire settlement process
• Create policies for each of the key processes like Repossessions, Allocations, Settlements, Hold funds, commissions, late sitting etc and ensure these are reviewed on annually to incorporate new control measures and cover critical risk areas
• Understand processes covered for the unit under ISO certification and plan for continual improvement in it
• Automation & Initiatives
Automation of rule based allocation in Web Collections
• Implement the usage of various digital technology for bring in efficiencies in the collections workflows
• Implement cutting edge reporting tools to ensure ease of usage of line teams as well as dynamic analysis which can be done online
• End to end automation of the entire repo process along with sale of the asset
At least One Yellow Belt Project to be completed by the team
• Initiatives to enhance Effectiveness & Efficiency of both support & line team
Regular analysis to be done on various portfolio/Process trends and the inputs from the same highlighted to process teams for validation of the hypothesis
• System Support
Supervise tracking of incident management and downtimes in all the system used by the RPM team
• Keep proper track of all system SLAs and ensure any deviation from the same is highlighted and rectified
• Create backups for each system and all databases
• Work along with IT team and ensure servers/High end PCs are maintained as per IT norms of the Bank
• Effective Liaison with External & Internal bodies
Ensure that audit findings are responded to properly adhering to strict time lines
• Ensure that closure of all Regional Inspection findings with appropriate actions
• Ensure to provide monthly feedback to Hygiene Calling Team to make the process more effective
• Ensure corrective actions are done for any changes recommended by audit in concurrence with management
• Regular meetings with Line team to highlight areas of process improvement
• Monthly meeting with Service Quality/Training team to understand areas of process compliance and look at ways to bring changes for ensuring customer satisfaction
• Update Centre Manager/Regional Manager on discrepancies highlighted during inspections and ensure actions/recommendations are implemented
• Basis trend analysis monitors agencies/staff and ensure corrective action is taken