Analyst, Client Management

Job ID: 31841

Location: Mumbai, IN

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 13 Jun 2025

Job Summary
Business
Provide quality support and advice to Relationship Managers (RM’s) within all lending units located in Standard Chartered Bank India on all documentation related matters, including the origination of documentation for customers where required
To deliver excellent service and advice to our Corporate (Corporate Institutional Banking) Commercial Banking clients in all interactions for their channel activation pre-transactional enquiries/setup, trainings and other channel related issues
Processes
General
Perform end-to-end orchestration across all processes and services managed by CMF
Engage clients throughout process, ensuring seamless delivery and client experience
Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
Adheres to first-time-right principles
Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate. Looks at ways to promote standard work and best practices.
Undertake ad-hoc duties and when delegated by Line Manager and Country Head of CMF
Strategy
Targeted Improvements
Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service for the clients
Ensure uniform approach towards implementation of Global CMF Model and adherence to DOIs
Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate
Automation and Streamlining
Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
Key Responsibilities
People and Talent
Provide effective orientation /guidance to new joiners on the bank’s policies/procedures/processes to ensure their successful assimilation into the team and the bank
Develop and implement a personal learning plan with team manager, to attain necessary competencies
Successfully complete milestones as laid out in implemented personal learning plan
Risk Management
Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit
Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk team and Line Manager
Ensure a clear and uniform approach towards implementation of the global operating model for all CMF-related processes, and adherence to DOIs
Report any deviation (if any) to appropriate authorities and obtain proper dispensations
Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework
Governance
Ensure strong due diligence on document safekeeping and data confidentiality
Ensure correctness of documentation prior to any dispensation from the Bank
Ensure compliance with the internal policies and credit policies, external policies, regulatory and statutory requirements
Undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls
Highlight significant issues/errors to team leader
Regulatory Business conduct
Display exemplary conduct and live by the Group’s Valued Behaviours and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Achieve the outcomes set out in the Bank’s Conduct Principles: Financial Crime Prevention; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
Key Stakeholders
Internal
Country CMF Head, Client Delivery Managers and other Specialists, Makers and Checkers
Control Governance Managers and Specialists
Front Office (RMs, CMs, CCMs)
Business Operational Risk Manager
Transaction Banking (Trade, Security Services, and Cash Management) Implementation Managers
Client Documentation and Control
Credit Documentation CoE
Other Responsibilities
Embedding Here for good and the Group’s brand and valued behaviours in the Integrated Middle Office team
Performing other responsibilities assigned under Group, Country, Business or Functional policies and procedures
Skills and Experience
Documentation job entry level
Qualifications
Graduate
Competencies
Action Oriented
Collaborates
Customer Focus
Gives Clarity Guidance
Manages Ambiguity
Develops Talent
Drives Vision Purpose
Nimble Learning
Decision Quality
Courage
Instills Trust
Strategic Mindset
Technical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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