Job ID: 34473
Location: Mumbai, IN
Area of interest: Operations
Job type: Regular Employee
Work style: Office Working
Opening date: 12 Jul 2025
Job Summary
Work on Hunter system and ensure timely closure of cases
Responsible for end-to-end actioning on the case starting from case identification, investigation and closure of cases in the system.
Work with other units of Fraud Risk Management and stakeholders for smooth functioning of Fraud risk management processes and activities.
In case of fraud occurrence, he /she should be able to report the same.
Depending on the fraud trends observed should be able to suggest rule enhancements or improvements
Should be open to work in shifts.
Key Responsibilities
Strategy
Implementation of Hunter system and coordinating all task related to hunter activities
Ensuring timely and accurate collation of MIS / Dashboards and Hunter related MIS on daily/weekly/monthly basis to all stakeholders.
Coordination with FRM field teams for hunter match cases wrt follow up for investigation and completion of assignments.
Review and Data Analytics for inconsistencies and trigger points that would need actioning at the field
Business
Ensuring timely and accurate collation of MIS / Dashboards and Hunter related MIS on daily/weekly/monthly basis to all stakeholders.
Coordination with FRM field teams for hunter match cases wrt follow up for investigation and completion of assignments.
Review and Data Analysis for inconsistencies and trigger points that would need actioning at the field
Processes
Review the cases in Hunter system and ensure effectiveness of rules
Reduce false positives so as to ensure building robust process
People Talent
Good analytical skills
Able to handle multi-tasking
Keen Learner
Drive for Results
Solution Oriented
Good Communication Skills
Knowledge of MS Office wst XLS, Power Point, etc.
Risk Management
Identify and share industry best practices and work with the businesses for their feasibility and implementation.
Develop a collaborative relationship with regulators, peer banks and fraud risk industry forums to help detect and mitigate fraud.
Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis.
Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards.
Recommend changes to the process control environment or to business practices, where necessary, to reduce the level of fraud risk exposure to within the agreed appetite.
Manage the process of fraud investigation within specified time and reporting to relevant stakeholders
Manage the fraud risk at pre-acquisition stage for lending and liability products
Proactively of fraud risk assessment of processes and channel to identify the gap and recommend mitigate the risk
Governance
Provide oversight across fraud risk management team, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines
Regulatory Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Serve as a Director of the Board
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)
Key stakeholders
Internal stakeholders
RCOs, Country Retail Risk Head
Regional / Country Business Heads and Product Head, Retail Client segment
FGCs/ In country governance forums (or other forums, as may be applicable)
Financial Crime Risk
Country Collections Head and Policy team
Relevant members of Risk Operations management team
Internal IT partners supporting Retail Clients business
HR, SIS L TD team
Operations, LC and Customer Experience Management unit
External stakeholders
Auditors and Regulators
Associations (Visa, MasterCard, Amex and other Regional / Local forums), Credit Bureaus and peer Banks
Law Enforcement agencies
Suppliers, vendors and consultants
Other Responsibilities
Embed Here for good and Group’s brand and values in IN/FRM; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
Skills and Experience
Fraud Monitoring
Fraud Reporting
Fraud trend analysis
Qualifications
Minimum Qualification – Graduate. Able to write and communicate in English
Work Experience - Minimum 1 year maximum 10 yrs
Skills - Hunter Application/ MS Office / FRM knowledge / Good communication skills.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
www.sc.com/careers
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