Agency Liaison Officer (12-month FTC)

Full job description
Job no: GBB6B
Category: Legal External Affairs, LEG - Customer Security
Join a powerhouse of brands that connect customers, businesses and communities.
Bring your boldness and stand out in an organisation that supports you to shine.
Access to awesome perks like a free mobile and home internet plan!
Bring your ‘you’ to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. We’re better and bolder together.

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Could that be you?

Your opportunity:

As our valued Agency Liason Officer, you will play a vital role in fulfilling regulatory obligations and delivering exceptional customer service to Customers, Law Enforcement and Government Agencies in the lawful disclosure of information; the preparation of documentation for Court and advice to those agencies on the nature and type of assistance TPG can provide.

You'll make impact by:

High volume of data processing
Responding to lawful requests for information from Law Enforcement Agencies, ensuring the quality of response is accurate and serves the purpose of the Agencies.
Project work as directed
Administration duties e.g. account management and office management
Maintaining and upholding a high level of confidentiality
Assisting TPG in meeting its legislative requirements under the Telecommunications Act, Telecommunications (Interception) Act, and the Privacy Act
What you’ll bring:

Ability to prioritise requests, action and deliver within the set KPI. Respond to requests for assistance on an as needs basis.
Intermediate Microsoft Excel knowledge (Macro experience a bonus)
Ability to monitor and ensure the delivery of excellent standards of customer service to Law Enforcement Agencies.
Must be Security Cleared and/or eligible to be obtain Security Clearance/s to the Secret level or as required by TPG.
Ability to present a positive and professional image of TPG by building strong relationships with internal and external customers.
Ability to understand the legal framework within which assistance is provided.
What's in it for you?

Flexible hybrid way of working (from home and office)
‘Stay Connected Mobile’ – Access to a free mobile plan
‘Stay Connected NBN’ – Access to a free NBN 100 plan
‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
Access to TPG Learning Hub platform and internal development opportunities
Access to Corporate Partner Discounts
Come join us and build a better future. Apply today.

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us!

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

#LI-Hybrid #LI-LM1

Published on 17 Jul 2025, 9:33 PM
  Read more