the last decade, the rate of Canadians with anxiety, depression, and bipolar have nearly doubled. Now, in any given year, one in five Canadians experiences a mental illness and 7% contemplate suicide. Substance abuse has also arisen with the Canadian Mental Health Association estimating that 21% of the population will meet the criteria for addiction in their lifetime. Unfortunately, the public system has not been able to serve the increased demand for intensive treatment, and the average wait time is now almost two months.
EHN Canada was founded in 2013 to support this growing demand. We believe that every Canadian has the right to mental health and addiction treatment services that are accessible (little to no wait times), affordable (paid for by your government or employer), and excellent (using outcomes measurement and evidenced-based practices). We have since grown to become the country’s largest private provider of mental health and addiction services. Clients now receive treatment via ten locations and a virtual program.
Under the leadership of Joe Manget, CEO and Chairman, EHN Canada won the Greater Toronto top employer award in 2023. That same year he published a book, Everybody’s Business: How to Ensure Canadian Prosperity Through the Twenty-First Century, detailing four pillars increase our country’s prosperity for future generations. He’s also been recognized by Ernst Young as a top health and life sciences entrepreneur.
EHN Canada has an aggressive plan to increase treatment capacity 385% in five years. Not only is this is a young and emerging private industry, but we’re also the largest in Canada. That means we’re building something that hasn’t existed before. There is no playbook. We’re moving fasting, rapidly innovating, breaking things, and learning. Does that excite you? If so, we’re seeking talented professionals from all sectors who enjoy our startup culture.
Let’s build this together!
Job Description:
With inpatient substance abuse and mental health treatment center throughout the country, EHN Canada has a wide market presence which includes brand recognition, referral relationships, previous clients, advertising, word-of-mouth, and search engine optimization. They generate over 10,000 inbound inquires each month from potential new clients or their family members. These funnel into the admissions team via calls, chats, and emails.
The Admissions Coordinator serves this high inbound volume with a professional 30-minute phone consultation. This includes building a relationship, gaining a deep understanding of the situation through detailed discovery questions, and recommending an appropriate treatment program. To accomplish this effectively, teammates receive ongoing training on mental health disorders, how these conditions manifest and impact individuals, treatment modalities, ethics, confidentiality, and identifying client needs. Additionally, the position manages an active pipeline of inquiries while working with medical and clinical staff for admissions approval.
The admissions team is expected to double in the next five years. Since mastering this role requires an 18-24 month learning curve, leadership is only promoted from within. Not only are we seeking new members to join our team, but also future team leads, supervisors, managers, and directors.
Success in this position hinges on excellent communication skills, compassion, strong customer service abilities, self-motivation, emotional intelligence, and a collaborative approach to teamwork.
Work with Manager of Admissions to:
Manage, organize and prioritize day-to-day patient care activities, staffing and resource utilization of admission staff
Function as an expert clinical resource for the team
Facilitate individual and interdisciplinary team teamwork and effective work process
Facilitate staff orientation and identify staff learning needs to make recommendations for further training
Oversees that all staff are completing all admission documentation including databases and quality assurance measures.
Participate in hiring, orientation, and performance evaluation when required In collaboration for admissions manager, liaise with nursing and other interdisciplinary team members as well as community providers to facilitate patient transitions
Coordinates staff schedules for Admissions Counselors
Awareness and a good understanding of the principles/protocols that govern health and safety issues
Oversees bed allocation for all new admissions and room change requests or delegate as required
Review any questionable assessments and co-ordinate with Admissions Manger, Clinical Director or Clinical Lead of appropriate program for the final decision regarding appropriateness for admission or referral to alternate resources.
Group placement of all new admissions in collaboration with Clinical Director
Participates in all educational endeavors of the facility and helps to develop, implement and evaluate department’s Quality Improvement activities
Other duties as assigned
Other Duties:
Answers inquiry calls/emails/faxes and assess eligibility for further assessment or admission
Provide information on programs and services available within the Edgewood Health Network or provide information/referral to external providers as appropriate.
Conducts tours with prospective client and answers questions concerning program with family and friends
Conducts intensive addiction assessments and make clinical recommendations for treatment including assessments
Proactively case manages clients. This includes communicating with client, family, referents, other health care professionals or organizations, legal professionals, and other external parties, as required.
Documents all communication with clients, family, referents
Act as liaison for community referral agents i.e. EAP representatives, occupational health organizations , advising of a client’s arrival and providing documentation as needed
Actively participates with team members and the interdisciplinary team regarding the ongoing treatment planning and evaluation of the client and their care, as needed
Completes mandatory assessment or admission documentation, consents or other forms as required
Prepare and maintain client files
Maintain open communication with other interdisciplinary team members regarding client cases and attend team meetings as required
Books pre-admission medicals with physician, as required.
Maintain client waiting lists
Assist client with detoxification process when required
Present program education sessions as required
Preparing reports, data management including data entry as required
Other duties as assigned
Staff will work a variety of shifts including weekdays, evenings, weekends, holidays and on-call.
Qualifications:
Minimum 3 years of current clinical experience
Degree/Diploma in regulated health care professionals program preferred
Management training or equivalent preferred.
Experience working with patients with concurrent disorders
Employee Benefits and Perks:
Comprehensive benefits package, including a yearly allowance of $1,500 for mental health and addiction services, as well as $500 per service for various paramedical services, such as massage and physiotherapy
24/7 Employee Assistance Program through Greenshield Health
Competitive paid time off policies, including a paid day off on your birthday
Access to in-house fitness facilities where applicable or discounted external gym memberships
Perks and discounts with Perkopolis – entertainment, home/auto/pet insurance
Personal and professional development through our Education Support Assistance program
Nationwide presence allows for supportive relocation opportunities
Defined Benefit pension through CAAT with up to a 4% employer contribution
Maternity and parental leave top-up
Access to discounts at Kids Co. Daycare
EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.
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