Administration Officer

Benefits
Pulled from the full job description
 
Full job description
Details
Reference number
410+85
Salary
£26,770
Per annum, pro-rata for part time.
A Civil Service Pension with an employer contribution of 28.+7%
GBP
Job grade
Administrative Officer
AO
Contract type
Permanent
Business area
MOD - Strategic Command - Defence Medical Services (DMS)
Type of role
Administration / Corporate Support
Working pattern
Full-time, Job share
Number of jobs available
1
Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
Healthcare Facility, Kandy Road, Bulford, Wiltshire. SP4 +AA
About the job
Job summary
Do you have excellent communication and organisational skills? Are you a team worker with the ability to use your own initiative? If the answer is yes, then we are looking for an enthusiastic and motivated AO Administrative Officer to join our encouraging and welcoming team of dedicated military and civilian healthcare professionals and administrative staff working within The Healthcare Facility, Bulford.

The vacant post is a full-time position working 37 hours per week. Part-time candidates will be considered but due to service delivery requirements it must be on a job share basis as full-time hours need to be covered.

Does this sound like the role for you? If so, we would love to hear from you!

Strategic Command is going through a significant transformation programme which aims to improve the way the Command conducts its business and delivers for Defence and the nation. As a consequence of this, all posts within Strategic Command Headquarters and in time the wider organisation, are/will be subject to review and potential changes as we continuously improve across the period of the transformation programme. These changes may be minor or could be more substantive and will generate new opportunities. Throughout, the Command’s transformation programme is committed to following the MOD’s framework on managing and supporting people through the change process and places an emphasis on early and open consultation and engagement with the Command’s personnel and Trade Unions

Job description
The post holder will be responsible for providing a high standard of administrative support to the Mental Health Team (MHT). The Administrative Officer (AO) will work to the direction of the Executive Officer (EO) Practice Manager to support the clinical staff based within the Defence of Community Mental Health (DCMH), whilst being responsible for all administrative requirements for both new and current patient caseloads which includes liaison with other Medical Centres and outside agencies. You will also be responsible for managing clinical diaries and clinics, answering telephone queries, booking medical documents in/out, dealing with the post, and sending and receiving faxes/emails and providing cover for the Executive Officer (EO) in their absence.
Person specification
Main details of the role include but are not limited to:

General administrative tasks to include the organisation and despatch of appointments for all clinical staff, photocopying, filing (medical and general), receipt and despatch of faxes and to assist with the receipt, sort and despatch of mail as required.
To ensure all offices have adequate stationery, ordering suitable stock as and when required.
Answering the office and reception phone, dealing with queries within your own area of expertise and taking accurate messages as appropriate for other staff and booking appointments via the Defence Medical Information Capability Program (DMICP).
Organise travel and accommodation for clinical duties for clinical staff when requested.
Contribute to effective liaison with outside agencies i.e., hospitals, other medical facilities/practices and other organisations involved in the provision of medical care.
Please refer to the attached Terms of Reference for a full list of duties.

Essential Criteria:

Information Technology (IT) Literate
Excellent communication skills
Be prepared to work as part of a team
Maintain patient confidentiality
Behaviours
We'll assess you against these behaviours during the selection process:

Changing and Improving
Communicating and Influencing
Managing a Quality Service
Delivering at Pace
Benefits
Alongside your salary of £26,770, Ministry of Defence contributes £7,755 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Learning and development tailored to your role
A Civil Service pension with an employer contribution of 28.+7%
Free parking
Access to the Defence Discount Card which offers discount in many shops and online
Things you need to know
Selection process details
This vacancy is using Success Profiles , and will assess your Behaviours.
When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The sift will be completed within 10 working days of the vacancy closing date. Interviews will be held on a date to be confirmed.

In the event of high numbers of applications – the initial sift will be competed for Managing a Quality Service

There will be no reimbursement for any travel expenses for the interview.

Requests to work flexibly and/or part time will be considered, taking into account business needs.

Please note the salary will be pro-rata where part time hours are undertaken.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

There is no requirement to deploy as this is met by our uniformed personnel, but you will form the continuity of care required by our patients when based at home.

This post does not offer any assistance with relocation allowances.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.

This vacancy is part of the A Great Place to Work for Veterans initiative, Making the Civil Service a Great Place to Work for Veterans - GOV.UK (www.gov.uk)

Please see the link to our YouTube channel for advice preparing your best responses with some hints and tips on answering behaviour-based questions. Hints and tips such as: Your behaviours can be based on situations from work, volunteering or home; match your situation to the behaviour requested and how to use your 250-word limit.

Defence Medical Services - YouTube

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact DBSCivPers-SGDMSResourcing@mod.gov.uk

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.


Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name : Jo Howl
Email : Joanne.howl100@mod.gov.uk
Recruitment team
Email : dbscivpers-sgdmsresourcing@mod.gov.uk
Further information
Please see further information document for more details. Read more