Verified Job
Clerical - Administrative
Admin & Customer Service Clerk
Clerical - Administrative
#743290
Remote / WFH
IT Factory
Job Description
Full job description
Admin & Customer Service Clerk – Wetherill Park (Immediate Start)
Full‑time | 8:00am–4:30pm | On‑site
Open to flexible days and/or hours for the right candidate
IT Factory is looking for an enthusiastic and reliable Admin & Customer Service Clerk to join our Wetherill Park office. This role is ideal for someone who enjoys helping customers, keeping operations running smoothly, and working in a fast‑paced, supportive team.
About the Role
You’ll be the first point of contact for many of our customers, providing friendly and professional support via email and phone. You’ll also assist with day‑to‑day administrative tasks, data entry, and coordinating freight bookings to keep our workflow moving efficiently.
Key Responsibilities
Respond to customer enquiries via email and phone with clear, professional communication
Enter and update customer and job data accurately
Prepare and book freight with various carriers
Assist with general office administration and document preparation
Support internal teams with customer updates and scheduling
Maintain a positive and helpful customer experience at all times
What We’re Looking For
Strong verbal and written communication skills
Experience in customer service, administration, or a similar office role
Confident using the Microsoft Office suite, including Excel, Word, and Outlook
High attention to detail and accuracy in data entry
Ability to prioritise tasks and manage time effectively
Friendly, proactive, and eager to learn
Available for an immediate start (preferred)
Why Join IT Factory
Stable full‑time role with consistent hours (8:00am–4:30pm)
Supportive team culture with opportunities to grow your skills
Modern office environment in Wetherill Park
Work with a company that values customer experience, efficiency, and teamwork
If you’re organised, customer‑focused, and ready to join a growing team, we’d love to hear from you.
Apply now and start your next chapter with IT Factory.
Pay: $50,000.00 – $60,000.00 per year
Work Location: In person
Admin & Customer Service Clerk – Wetherill Park (Immediate Start)
Full‑time | 8:00am–4:30pm | On‑site
Open to flexible days and/or hours for the right candidate
IT Factory is looking for an enthusiastic and reliable Admin & Customer Service Clerk to join our Wetherill Park office. This role is ideal for someone who enjoys helping customers, keeping operations running smoothly, and working in a fast‑paced, supportive team.
About the Role
You’ll be the first point of contact for many of our customers, providing friendly and professional support via email and phone. You’ll also assist with day‑to‑day administrative tasks, data entry, and coordinating freight bookings to keep our workflow moving efficiently.
Key Responsibilities
Respond to customer enquiries via email and phone with clear, professional communication
Enter and update customer and job data accurately
Prepare and book freight with various carriers
Assist with general office administration and document preparation
Support internal teams with customer updates and scheduling
Maintain a positive and helpful customer experience at all times
What We’re Looking For
Strong verbal and written communication skills
Experience in customer service, administration, or a similar office role
Confident using the Microsoft Office suite, including Excel, Word, and Outlook
High attention to detail and accuracy in data entry
Ability to prioritise tasks and manage time effectively
Friendly, proactive, and eager to learn
Available for an immediate start (preferred)
Why Join IT Factory
Stable full‑time role with consistent hours (8:00am–4:30pm)
Supportive team culture with opportunities to grow your skills
Modern office environment in Wetherill Park
Work with a company that values customer experience, efficiency, and teamwork
If you’re organised, customer‑focused, and ready to join a growing team, we’d love to hear from you.
Apply now and start your next chapter with IT Factory.
Pay: $50,000.00 – $60,000.00 per year
Work Location: In person
