Back Office Operations: A bank operations manager is an individual who carries out administrative and accounting duties in a financial institution by organizing and coordinating banking services. The role of the operations manager in a banking environment also involves carrying out assessment of the activities and performances of the banking staff by evaluating transaction reports and accounts balance for accuracy and clarity. The operations manager, who is directly answerable to the head of banking services, is also required as part of his/her job functions to ensure that the laid down goals and objectives of the company are maintained by all staff