Account Manager

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behaviour. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

At Circana, we are fuelled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together.

Learn more at www.circana.com.

So, why Circana?

We’re progressive, inclusive and people focused. We seek to create a down to earth culture which balances work and home life and enables our team to be the best that it can be. Our people are important to us, and we offer a number of fantastic benefits including;

Flexibility with the hours you work, and where you work them
Employee training and continuous development programs
Up to 5 weeks annual leave
16 weeks paid parental leave
Birthday leave
Summer half days
“Me” Days
Cultural swap days

Key responsibilities:

Primarily an account management role, you will from time to time provide data, actionable insights and valuable recommendations for our clients and Circana. This involves discussing business challenges, providing advice and recommendations based on market trends, clients’ financial capabilities and other key organisational factors. This role also manages any initiative that forms part of the ongoing service delivery for clients as outlined in service agreements.

Your day-to-day responsibilities will involve:

Own the account plan, set engagement plan with clients, develop strategies and actions to achieve the objectives, ensuring they are monitored and adaptable to business changes
Lead the client relationship and proactively develop relationships in line with the account plan
Responsible for client contract, financials (including invoicing), renewal and growth revenue target
Lead all business development activities for accounts including lead generation, account planning, issue identification, and design solutions
Define business problems through consultations with clients and extract day-to-day project briefs and provide solutions appropriate to their business needs
Solve briefs with actionable recommendations through incorporating analyses from different data sources, provide and present ‘so what’ based insights through storytelling
Work closely with clients to align on key milestones, desired outcomes, resources required and timeline for delivery

We’re looking for:

Previous experience working in a similar role (2+ years)
Passion and understanding of the FMCG Industry
Excellent commercial acumen
Ability to manage and coordinate multiple projects simultaneously
Ability to build and maintain effective relationships
Capability to push back and challenge clients, where appropriate and relevant
Ability to work under pressure, prioritise and plan effectively
Strong communication (verbal and written) and presentation skills
Advanced MS Office skills, particularly Excel and PowerPoint

Interested?

We would LOVE to hear from you. Please apply online with your CV.

If you meet some but not all of the above requirements, we encourage you to submit your application.