Account Manager I (BCGEU) - Branch 17

About Vancity

Vancity is a member-owned credit union built on the principles of inclusion and social justice. A relentless commitment to their values has helped them challenge the status quo and break down barriers since day one in 1946. They have bold commitments to make Vancity net-zero by 2040 across all mortgages and loans and are pursuing strategies on Indigenous banking and to improve the financial resilience of their members.

Vancity is the largest private sector Living Wage Employer in Canada and has been consistently recognized as one of the Top Employers in Canada. If you’re interested in joining their team of 2,700 diverse individuals and accessing competitive rewards and benefits, all while knowing you are part of a greater movement, then apply today!

About the workplace

As an Account Manager I, you will demonstrate excellence in customer service through solid communication and interpersonal skills, as you engage face-to-face with our membership. By demonstrating your subject matter expertise in the financial industry you will build trust with our members and be able to ask exploratory questions to determine their goals, current and future needs. By working collaboratively with our members you will provide best advice and create plans to help them achieve their financial goals.

As a result of your work Vancity will have more members with a high level of loyalty doing more of their business with Vancity helping us redefine wealth consistent with branch objectives.


This is a Full-time, Permanent role located at South Burnaby Community Branch (Branch 17) and reports directly to the Assistant Branch Manager.


A typical day would involve:

Providing comprehensive, financial and relationship based advice in order to grow and maintain assigned and unassigned members' portfolios
Identifying and assessing member/prospect needs to provide appropriate products and services which include signature lending, secured lending, mortgages, term deposits and the like
Recognizing and making appropriate referrals to Vancity Specialized Teams such as Sustainable Wealth Management, Wealth Protection, Business Banking and others, to deliver comprehensive support to our members
Meeting targets as defined by objectives that will contribute to profitability for the branch and Vancity
Applying branch service standards, policies, procedures and controls to meet compliance requirements and mitigate risk

You are:

Resourceful– You understand and utilize the network of resources available to you and can independently formulate appropriate solutions for your members
Tech-savvy – People often say you’re a quick learner and great with technology systems
A strong relationship builder– You find it easy to get to know others and build trust
Ready for a challenge – You have a positive attitude and are able to work in a fast-paced changing environment

You Have:

A High school diploma- At a minimum, you have graduated high school and/or equivalent
Completion of Financial Planning Coursework- You have taken Fundamentals of Personal Financial Planning or Financial Planning 1 and the CUIC 210
Financial Industry Experience- One year of member service experience in the financial industry

Bonus Points:

Banking and/or call center experience would be an asset
Lending experience

Salary: As this is a union role, the salary will be as per the collective agreement salary grid starting at $30.25 (Grp 4 Step 1)


* Posting Deadline: Posted until position is filled. *


A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

We offer:

We are the largest private-sector Living Wage Employer in Canada and have been consistently recognized as one of the Top Employers in Canada.
Our permanent employees qualify for attractive benefit packages that can be customized and changed each year to meet their evolving needs.
New employees receive between three to four weeks of vacation allowance per calendar year, and the number of vacation days grows
In addition to the 10 statutory holidays in British Columbia, Vancity provides an additional three statutory holidays. We offer care days for periods of short-term personal illness or emergency family illness.
We have flex credits for our health care dental benefits offer three levels of coverage for you to select from. These benefits will also be effective immediately based on your hire date.
We understand that retirement means different things to different people and at Vancity we will offer you a Defined benefits pension plan that pays you a retirement income for life.
At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are committed to providing an inclusive and accessible recruitment experience for all candidates. If you require any accommodations at any stage of the recruitment process, please reach out to our Talent Acquisition team at recruitment@vancity.com for confidential support. In-person assistance is also available. We will collaborate with you to ensure your needs are met promptly and effectively. Read more