Verified Job
Event Management
Account Manager / Customer Service Representative- job post Pro-X Event
Event Management
#796499
Remote / WFH
Pro-X Event
Job Description
Full job description
As an exciting and fast-growing leader within the international corporate event and tradeshow exhibit industry, Pro-X Event is looking to expand our team with a highly organized and customer-focused Account Manager / Customer Service Representative.
Working closely with our Sales, Production, Logistics, and Project teams, this role helps ensure projects are accurately coordinated from the moment a proposal is approved through to successful execution. Acting as the link between clients and internal teams, you'll help organize project information, coordinate logistics, and ensure every detail is communicated clearly and completed on time.
This is an ideal opportunity for someone who enjoys problem-solving, building relationships, staying organized, and keeping multiple projects moving forward in a fast-paced environment.
Location
Mississauga, Ontario (In-Office)
Responsibilities
Act as the primary point of coordination between clients and internal departments to ensure projects progress smoothly.
Receive, interpret, and translate client-facing proposals into internal project documentation and workflows.
Coordinate information between Sales, Production, Logistics, and other departments to ensure project requirements are clearly communicated.
Source and communicate event-specific information, including venue requirements, show dates, deadlines, and exhibitor information.
Complete and submit all required tradeshow and conference documentation, including electrical orders, material handling forms, shipping documentation, and other exhibitor paperwork.
Monitor project timelines, track outstanding action items, and proactively follow up to ensure deadlines are met.
Identify issues, discrepancies, or potential delays and work collaboratively with the team to resolve them.
Maintain organized project files, documentation, and supporting records.
Build positive relationships with clients while delivering professional, responsive customer service.
Positively communicate and collaborate across all departments within the organization.
Identify opportunities to improve processes and contribute to continuous improvement initiatives.
Qualifications
1+ years of experience in customer service, account coordination, project coordination, or a similar role.
Exceptional organizational skills with the ability to manage multiple priorities simultaneously.
Strong written and verbal communication skills with a professional and customer-focused approach.
Confident communicating with clients and internal stakeholders.
Highly detail-oriented with excellent time management and follow-through.
Self-starter with the ability to work independently while contributing to a collaborative team.
Strong proficiency in Microsoft Office and Google Workspace.
Experience with account management, project coordination, or the events industry is considered an asset.
Post-secondary education in Business, Event Management, Project Management, or a related field is considered an asset.
Who You Are
You genuinely enjoy working with people and building strong client relationships.
You thrive in fast-paced environments and enjoy keeping multiple projects organized and moving forward.
You're highly organized and understand that successful projects are built on getting the small details right.
You're proactive, resourceful, and enjoy solving problems before they become bigger issues.
You communicate confidently and professionally with clients, vendors, and teammates alike.
You're dependable, trustworthy, and someone others know they can count on.
You're adaptable and enjoy balancing multiple priorities throughout the day.
You're curious, eager to learn, and excited to grow your skills in customer service, account coordination, and project management.
As an exciting and fast-growing leader within the international corporate event and tradeshow exhibit industry, Pro-X Event is looking to expand our team with a highly organized and customer-focused Account Manager / Customer Service Representative.
Working closely with our Sales, Production, Logistics, and Project teams, this role helps ensure projects are accurately coordinated from the moment a proposal is approved through to successful execution. Acting as the link between clients and internal teams, you'll help organize project information, coordinate logistics, and ensure every detail is communicated clearly and completed on time.
This is an ideal opportunity for someone who enjoys problem-solving, building relationships, staying organized, and keeping multiple projects moving forward in a fast-paced environment.
Location
Mississauga, Ontario (In-Office)
Responsibilities
Act as the primary point of coordination between clients and internal departments to ensure projects progress smoothly.
Receive, interpret, and translate client-facing proposals into internal project documentation and workflows.
Coordinate information between Sales, Production, Logistics, and other departments to ensure project requirements are clearly communicated.
Source and communicate event-specific information, including venue requirements, show dates, deadlines, and exhibitor information.
Complete and submit all required tradeshow and conference documentation, including electrical orders, material handling forms, shipping documentation, and other exhibitor paperwork.
Monitor project timelines, track outstanding action items, and proactively follow up to ensure deadlines are met.
Identify issues, discrepancies, or potential delays and work collaboratively with the team to resolve them.
Maintain organized project files, documentation, and supporting records.
Build positive relationships with clients while delivering professional, responsive customer service.
Positively communicate and collaborate across all departments within the organization.
Identify opportunities to improve processes and contribute to continuous improvement initiatives.
Qualifications
1+ years of experience in customer service, account coordination, project coordination, or a similar role.
Exceptional organizational skills with the ability to manage multiple priorities simultaneously.
Strong written and verbal communication skills with a professional and customer-focused approach.
Confident communicating with clients and internal stakeholders.
Highly detail-oriented with excellent time management and follow-through.
Self-starter with the ability to work independently while contributing to a collaborative team.
Strong proficiency in Microsoft Office and Google Workspace.
Experience with account management, project coordination, or the events industry is considered an asset.
Post-secondary education in Business, Event Management, Project Management, or a related field is considered an asset.
Who You Are
You genuinely enjoy working with people and building strong client relationships.
You thrive in fast-paced environments and enjoy keeping multiple projects organized and moving forward.
You're highly organized and understand that successful projects are built on getting the small details right.
You're proactive, resourceful, and enjoy solving problems before they become bigger issues.
You communicate confidently and professionally with clients, vendors, and teammates alike.
You're dependable, trustworthy, and someone others know they can count on.
You're adaptable and enjoy balancing multiple priorities throughout the day.
You're curious, eager to learn, and excited to grow your skills in customer service, account coordination, and project management.
