Customer Service/Office Administration

Job description
About Us

Home Saunas Since 1974 is a trusted name in the sauna industry, known for delivering quality craftsmanship and excellent customer service. As we continue to grow, we are seeking a motivated and customer-focused individual to join our team as a Customer Service Office Administrator.

Position Summary

This hybrid role combines responsibilities in customer service, administrative support, and shipping coordination. You’ll be the first point of contact for customers, manage communications and order documentation, and support the sales team in delivering an outstanding customer experience.

Key Responsibilities

Customer Service Sales Support
• Handle incoming calls and emails, responding to inquiries and routing messages appropriately
• Assist customers with questions, orders, and follow-ups
• Support the sales team by preparing documentation and ensuring customer satisfaction
• Follow up with leads and maintain sales records
• Build relationships with customers to support repeat business and referrals

Administrative Duties
• Maintain accurate paperwork and digital records to company standards
• Follow established company procedures and sales workflows
• Provide general office support as needed

Shipping Coordination
• Prepare packing slips and customs invoices ahead of shipments
• Email tracking numbers to customers upon shipment
• Complete and file shipping documentation in an organized manner

Skills Qualifications
• Strong problem-solving and analytical skills
• Excellent verbal and written communication
• High attention to detail and accuracy
• Positive, professional, and customer-focused demeanor
• Ability to work independently and as part of a team
• Ethical, reliable, and accountable with a strong work ethic

Familiarity and comfort with modern office software is a must, including:
• Microsoft Office Suite (Word, Excel, Outlook)
• Cloud-based platforms such as Google Workspace
• CRM and ERP systems (experience with QuickBooks Online and/or Odoo is an asset)
• Shipping platforms and e-commerce tools
• Design software i.e. AutoCAD, Sketchup, etc – Is an asset

Work Schedule
• Monday to Friday, between 8:30 AM – 5:00 PM
• Total weekly hours: 40 hours depending on workload

Compensation
• Starting wage: $25 per hour – Will consider switching to salary after 6 months
• Performance reviews and wage increases considered at 6 months and 1 year

How to Apply

If you're a self-starter who thrives in a dynamic environment and loves helping customers, we’d love to hear from you. Please submit your resume and a brief cover letter explaining why you’d be a great fit for this role.

Job Type: Full-time

Pay: $25.00 per hour

Expected hours: 40 per week

Benefits:
• Casual dress
• On-site parking

Ability to commute/relocate:
• Kitchener, ON N2E 3B3: reliably commute or plan to relocate before starting work (preferred)

Experience:
• Customer Service/Administration: 2 years (preferred)

Language:
• English (required)

Location:
• Kitchener, ON N2E 3B3 (preferred)

Work Location: In person

Expected start date: 2025-08-11 Read more