International Non Voice

International Non-Voice Process

Location: Airoli, Navi Mumbai

Shift Timings: US Rotational Shifts

Week Offs: 2 Week Offs

Salary Package: Upto 26,000/- IN HAND

Benefits:

- UNCAPPED INCENTIVES

- NO TARGET NO SALES

- TRANSPORTATION PROVIDED

- FREE FOOD PROVIDED

Job Responsibilities:

Handle inbound customer queries through live chat in a timely and professional manner.
Provide accurate, valid, and complete information by using the right methods/tools.
Resolve customer concerns, complaints, or requests efficiently.
Escalate complex or unresolved issues to appropriate teams.
Manage multiple chat conversations simultaneously.
Prioritize tasks to ensure prompt response and follow-up.
Maintain up-to-date knowledge of company products, services, promotions, and policies.
Meet performance targets (response time, resolution rate, CSAT, etc.).
Stay updated on industry best practices and customer service trends.
Key Requirements:

- Freshers must have their graduation mark sheet

- Minimum 6 months of relevant experience in the International Chat Process or Customer Support role.

- Excellent communication skills (verbal and written) with a strong command of English.

- Previous BPO, ex-comms, or international experience is preferred.

Interview Process:

HR Round: Initial screening and discussion of the role and benefits.

Ops Interview: Assessing your process knowledge and ability to handle customers.

Contact HR - Toral - ++1-XXXXXXXXXX

Job Types: Full-time, Permanent, Fresher

Pay: From ₹26,000.00 per month

Benefits:

Food provided
Health insurance
Internet reimbursement
Leave encashment
Paid sick time
Paid time off
Provident Fund
Schedule:

Monday to Friday
Night shift
Rotational shift
US shift
Supplemental Pay:

Commission pay
Overtime pay
Performance bonus
Quarterly bonus
Shift allowance
Yearly bonus
Education:

Bachelor's (Preferred)
Experience:

International Chat : 1 year (Preferred)
Shift availability:

Night Shift (Preferred)
Overnight Shift (Preferred)
Work Location: In person

Speak with the employer
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