7961 - Admin Officer with Apprenticeship - Loughborough

Job description
Proud to serve. Proud to keep justice going.
We are offering an exciting opportunity to work towards an Apprenticeship Qualification (Improvement Technician Apprenticeship Level 3) alongside this Administrative Officer position. Please check if you’re eligible below!

About us

HM Courts Tribunals Service (HMCTS) is an agency of the Ministry of Justice responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Courts Tribunals Service Centres (CTSC) provide telephone, assisted digital, case progression and court hearing support. They deliver a consistent national service which enables cases to move through to conclusion smoothly.

Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

Your role

Our CTSCs deliver their services through several Jurisdictions known as service lines. These include Social Service Child Support, Family Public Law, Probate, Crime, Immigration Asylum, Divorce, Online Civil Money Claims, the Single Justice Service (non-imprisonable offences e.g., no TV license / car tax), and supporting audio video hearings.

Your work will be predominately telephone-based, taking inbound calls from the public and legal representatives and returning calls as required. You will also use email and webchat and undertake general administrative work. Working in a small team you will be supported by a Team Leader and, alongside our in-depth training programme, will have access to our ‘knowledge bank’ (guidance document) to assist in your role.

You need to be a confident communicator with the self-assurance to liaise with members of the public regarding complex and sensitive matters in a calm and professional manner. Customers calling the CTSCs are often in a difficult and stressful situation and therefore great importance is placed on handling calls with empathy and understanding.

This is a fast-paced position that requires attention to detail, the ability to multi-task and deal with each customer as an individual whilst managing your time effectively. You will need to be resilient, keen to learn, and have the IT skills to adapt to new systems and technologies, as we’re constantly investing in digital solutions to improve the way we deliver justice.  

You will be expected to commit to our 18-month Apprenticeship Programme as part of this offer, please see below for further details.

Your skills and experience

With a friendly and approachable manner, you’ll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers. You’ll have great attention to detail, able to enter information into our database accurately and efficiently, and able and adapt to using various software packages. You’ll enjoy organising your time, prioritising efficiently and multi-tasking in a busy environment.

Our Apprenticeship Offer - Improvement Technician Apprenticeship Level 3 (AO)

An apprenticeship offers a fantastic opportunity to earn while you learn. Fully funded by your employer, you'll receive protected learning time during your working week to complete your studies. You'll work through the modules of your apprenticeship and apply what you've learned in your job role. Throughout this journey, you'll be fully supported by a work coach and complete online learning with regular check-ins with your coach and your manager.

This is a chance to focus on developing new transferable skills and a great opportunity to enhance your personal growth and career progression. At the end of your apprenticeship, you'll receive certification and be able to take those skills with you, wherever your career may lead.

To be eligible to apply you must;

Spend 50% of your time working in England

Have the Right to Work in England

Have been resident in the UK or EEA for the last 3 years

Not be on another Government funded programme at the same time

This opportunity is open to everyone, however if you are aged 16 to 18 years, the entry requirements for the apprenticeship are Level 2 Functional Skills in Maths and English (grades 9 – 4 in Maths and English), or you will need to complete Level 2 Functional Skills in Maths and English alongside the apprenticeship. If you are over the age of 18 you will not have to complete this.

If you are interested in this opportunity, you are welcome to join us online for more information on the ‘Improvement Technician Apprenticeship’ and ask any questions. This open session will be held on 12th August at 4pm.

Please register your interest using the link below (or copy and paste into your browser) –
https://events.teams.microsoft.com/event/2bfb549e-3ee1-498f-a2dd-3c27bb3226c8@c6874728-71e6-41fe-a9e1-2e8c36776ad8

Please note that a limited number of people can attend this session so please book early to avoid disappointment. Unfortunately, we cannot offer any other sessions and won’t be able to answer any individual questions outside of this session. Read more