Executive - Customer Support

Job Type

Full time
Work Experience

0-2 years
Industry

E-Commerce
Date Opened

03/21/2025
State/Province

Rajasthan
City

Udaipur
Zip/Postal Code

313001
Country

India

Job Description
Support:

1. Support provide customer service via phone-calls chats.


2. Effectively dealing with customers identify and assess customers’ needs to achieve satisfaction


3. Taking care of after sales services


4. Build sustainable relationships and trust with customer accounts through open and interactive communication


5. Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.


6. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.


7. Refer unresolved customer grievances or special requests to designated departments for further investigation. Read more