Area Manager|SPC |amp| RLP

A) Review Implementation of Sales Process Arrange calling to sample customers from database of fresh disbursed cases to understand the actual working of sales staff from sourcing to disbursement steps.
To keep a check on unauthorized agents involvement / help taken by the sales staff for sourcing of the cases.
B) Staff Action Basis sample check, identify and intimate the suspected cases to seniors for further actions.
Liaison with supervisors (RH / ZH / CH), RIC, employee relations, vigilance, audit or HR department for detailed investigation and staff action / filling complaint against fraudulent customer.
Discuss with team to work on sample delinquent branches for identification of compliance issues.
Arrange implementation of staff action at branch level and update back to management.
C) Visits Conduct visits to branches / sales team / branch staff.
Check branch housekeeping items and report for any anomaly observed D) Customer Complaints Handle customer complaints received from various channels like CRM , MD cell , QIG , GRC and customers directly Arrange resolution of complaints and closure within prescribed TAT E) Training Compliance training to Biz staff on dos and donts.
F) Compliance-Portfolio partnership Mutation Check review ( No collateral , 100% Collateral cases) - Root Cause Analysis (RCA) and line team for requisite actions on sample cases Discrepant accounts follow up with line team and stake holders, viz.
, RIC and Audit for resolution Recovery.
High-aging deferrals RCA on sample basis, to identify suspected issues for line team action.
G) Other Activities Follow up on EMR and Non-starters.
RIC-Reported negative and risk alert cases logical conclusion and actions.
Plugging gaps basis audit findings.
Sample calling of One Time Settlement (OTS) Cases of = 5 Lacs H) MIS Maintain state-wise or area-wise data of compliance activities i.
e Calling , staff action, visits, customer complaints, RIC negative RA cases Legal Bill MIS.
Analyze various kind of malpractices / issue /market risk news or any other issues.
MIS of Compliance training to Biz staff at Circle Head / RH / ZH level.

Skills
1) Knowledge of loans sales process
2) Knowledge of Banking Product Processes
3) Good Communication
4) Awareness about policies related to compliance.
5) Ability to handle customer complaints. Read more