Workplace Host

Location: London, EC2M 2AT

Hours of work: 40

Contract Type: Permanent

At ISS, we create places that work, think and give. You will play a key role in this placemaking culture, driving the customer touchpoint journey and acting as an ambassador for an exceptional workplace experience on behalf of both our client and ISS.

Job Description

This is a fantastic opportunity to work in a modern and dynamic corporate building, with a supportive team and a positive workplace culture.

As a Workplace Host, you will be part of the Workplace Experience and Front of House teams, supporting client visits and curating a welcoming environment that promotes well-being, productivity, and a strong company culture.

You will actively seek opportunities to enhance the onsite service experience and introduce new initiatives in line with the ISS Global Strategy, ensuring every interaction leaves a lasting positive impression.

Key Responsibilities

Act as main point of contact for colleagues and visitors, delivering a 5 concierge-style service
Welcome and host guests in person or by phone, handling enquiries and bookings via Visitor Management System
Support Workplace Lead with operational decisions to enhance colleague experience
Build relationships, capture preferences and anticipate needs for future visits or special requests
Proactively monitor the workspace, reporting issues and ensuring a high-quality environment
Support community initiatives, events, and wellness activities to strengthen colleague engagement
Conduct tours, share building knowledge, and maintain accurate building documentation
Professional and Personal Competencies/Qualifications

Previous experience in a corporate environment is preferred
Experience within the banking sector is desirable
Strong background in delivering premium customer service
Excellent communication and interpersonal skills, with the ability to engage at all levels
Proven ability to adapt quickly to different cultures and environments
The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com

If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace

To find out more about what we do - https://www.uk.issworld.com/

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