Verified Job
Housekeeping
Workforce Coordinator
Housekeeping
#792210
Remote / WFH
Northumberland Ferries Limited
Job Description
Company Overview
Join our team at Bay Ferries and Northumberland Ferries, where safety, reliability, and operational excellence are at the core of everything we do. We are committed to delivering exceptional service while maintaining the highest standards across our vessels and terminal operations.
Position Summary
The Workforce Coordinator provides critical administrative and coordination support to ensure efficient and compliant crewing operations. This role supports workforce planning, certification tracking, scheduling coordination, and payroll reconciliation.
Working closely with the Terminal Manager and People & Culture, you will play a key role in maintaining accurate records, supporting operational readiness, and ensuring compliance with safety and regulatory requirements.
Key Responsibilities
Crew Administration & Scheduling
Maintain records of crew certifications, training, and qualifications
Track certification expiry dates and notify management of upcoming requirements
Prepare draft crew schedules for review based on operational needs and collective agreements
Distribute approved schedules and communicate updates
Maintain attendance records and prepare reports
Compliance & Reporting
Maintain accurate records to support compliance with safety and operational standards
Compile and analyze data related to staffing and attendance trends
Prepare confidential reports to support management decision-making
Ensure all documentation aligns with company policies and collective agreements
Payroll & Financial Coordination
Validate payroll entries against approved schedules and assignments
Identify discrepancies and support resolution with management
Review payroll exception reports and prepare supporting documentation
Maintain audit-ready reconciliation records
Operational Support
Coordinate logistics for training, onboarding, and familiarization
Maintain administrative records such as seniority lists and workforce data
Support certification tracking for Officers and Crew
Assist with operational reporting and documentation
Health, Safety & Training
Maintain training and safety compliance records
Participate in required training and emergency drills
Identify and escalate administrative gaps that may pose operational risks
Qualifications
Education
Post-secondary education in Business, Operations Management, or a related field preferred
Experience
2+ years in administrative, coordination, or operational support roles
Experience in a unionized environment is an asset
Technical Skills
Proficiency in Microsoft Office (Excel, Word, Outlook)
Experience with payroll or scheduling systems (e.g., Payworks) is an asset
Strong data tracking, reconciliation, and reporting skills
Core Competencies
High attention to detail and strong organizational skills
Ability to manage confidential information with discretion
Strong communication skills (written and verbal)
Ability to identify issues and escalate appropriately
Self-motivated with the ability to work independently
Commitment to a strong safety culture
Work Environment & Schedule
Work may take place in terminal, vessel, or office settings
Requires flexibility to work variable hours, including mornings, evenings, and weekends
May involve periods of standing, walking, and light physical activity
Additional Requirements
Completion of company-provided training (WHMIS, Accessibility, Workplace Harassment & Violence Prevention)
How to Apply
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Application Deadline: July 26, 2026
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Join our team at Bay Ferries and Northumberland Ferries, where safety, reliability, and operational excellence are at the core of everything we do. We are committed to delivering exceptional service while maintaining the highest standards across our vessels and terminal operations.
Position Summary
The Workforce Coordinator provides critical administrative and coordination support to ensure efficient and compliant crewing operations. This role supports workforce planning, certification tracking, scheduling coordination, and payroll reconciliation.
Working closely with the Terminal Manager and People & Culture, you will play a key role in maintaining accurate records, supporting operational readiness, and ensuring compliance with safety and regulatory requirements.
Key Responsibilities
Crew Administration & Scheduling
Maintain records of crew certifications, training, and qualifications
Track certification expiry dates and notify management of upcoming requirements
Prepare draft crew schedules for review based on operational needs and collective agreements
Distribute approved schedules and communicate updates
Maintain attendance records and prepare reports
Compliance & Reporting
Maintain accurate records to support compliance with safety and operational standards
Compile and analyze data related to staffing and attendance trends
Prepare confidential reports to support management decision-making
Ensure all documentation aligns with company policies and collective agreements
Payroll & Financial Coordination
Validate payroll entries against approved schedules and assignments
Identify discrepancies and support resolution with management
Review payroll exception reports and prepare supporting documentation
Maintain audit-ready reconciliation records
Operational Support
Coordinate logistics for training, onboarding, and familiarization
Maintain administrative records such as seniority lists and workforce data
Support certification tracking for Officers and Crew
Assist with operational reporting and documentation
Health, Safety & Training
Maintain training and safety compliance records
Participate in required training and emergency drills
Identify and escalate administrative gaps that may pose operational risks
Qualifications
Education
Post-secondary education in Business, Operations Management, or a related field preferred
Experience
2+ years in administrative, coordination, or operational support roles
Experience in a unionized environment is an asset
Technical Skills
Proficiency in Microsoft Office (Excel, Word, Outlook)
Experience with payroll or scheduling systems (e.g., Payworks) is an asset
Strong data tracking, reconciliation, and reporting skills
Core Competencies
High attention to detail and strong organizational skills
Ability to manage confidential information with discretion
Strong communication skills (written and verbal)
Ability to identify issues and escalate appropriately
Self-motivated with the ability to work independently
Commitment to a strong safety culture
Work Environment & Schedule
Work may take place in terminal, vessel, or office settings
Requires flexibility to work variable hours, including mornings, evenings, and weekends
May involve periods of standing, walking, and light physical activity
Additional Requirements
Completion of company-provided training (WHMIS, Accessibility, Workplace Harassment & Violence Prevention)
How to Apply
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Application Deadline: July 26, 2026
Show fewer
