WGC | Customer Service Representative | Fixed Term

Would you like to work for NZ's iconic and world-renowned Waitomo Glowworm Caves and help create unforgettable holiday experiences for our customers? We are one of NZ's original tourist destinations!

The busy Discover Waitomo team are looking for fixed-term, full-time Customer Service Representatives who are enthusiastic about outdoor adventure and tourism to join their crew.

The purpose of the role is to ensure our customers have an "unforgettable holiday" by communicating and interacting with our clients to ensure they have appropriate knowledge of our products and meeting their needs. The role is key to ensuring our customers experience is exceptional.

Key criteria for our winning candidate include the following:

Excellent communication skills
Has the ability to cope with difficult people and situations by remaining respectful, polite and professional at all times
Minimum one year of experience in a customer service environment is desired but not necessary
Experienced in Outlook, Excel and Word
Must have experience with current booking management system
Must be available to work weekends and public holidays Read more