Ward Clerk

Location
Melbourne VIC
 
Full job description
Requisition No: 4676
Executive Division: Operations
Division: Health Support Services
Program: Soft Services
Department: Ward Clerks - FT
Enterprise Agreement: Varied Health and Allied Services, Managers and Ad
Job Function: Administration Leadership
Project:
Ward Clerk

Location: Multiple Western Health sites
Employment Type: Part-Time and Casual
Salary: Administrative Grade 1 classification

About the role

We are seeking applicants with excellent communication and customer service skills who enjoy working as part of a team to join the Clerical Workforce team at Western Health.


We have both permanent and casual positions currently available.


Key responsibilities:

Clerical staff cover all inpatient wards and day procedure centres across Footscray, Sunshine, Williamstown, Bacchus Marsh, Melton and Sunbury campuses.

Responsibilities vary by ward or work area but include managing reception, clerical and data entry duties relating to the patient journey, communicating with teams across the organisation, facilitating patient movements, and the maintenance of patient medical records.


Our shift times vary but largely grouped into AM shifts (approx. 07:30-16:00), PM shifts (from 16:00-21:30), and in select areas there is also Night Duty (23:00-07:00).

Applicants willing and able to work afternoon (PM) shifts and night duty are encouraged to apply.


About you:

To be successful, applicants will have the following skills and experience:

Excellent communication, customer service and computer skills
Enjoy working both autonomously as well as part of a team
Demonstrated ability to multi-task and prioritise duties, work under pressure, and ability to adapt and be flexible to change
Knowledge of and experience in health care is desirable

Position Description


About Western Health

Western Health is one of the largest healthcare providers in Victoria, caring for a vibrant, diverse and rapidly growing community of one million people in Melbourne’s western suburbs.

With more than 13,000 staff, Western Health delivers 800,000+ occasions of care every year, providing high-quality, person-centred care across every life stage.

We provide a combination of hospital, community-based, at-home and in-reach services to aged, adult and paediatric patients and newborn babies. Specialties include oncology, renal, mental health, women’s health and maternity, chronic diseases, geriatrics and cardiology.

We have remarkable strengths in chronic disease, complex care and developing innovative and sustainable healthcare solutions. Our experience at the coalface of healthcare delivery for some of Australia’s most culturally and socioeconomically diverse and vulnerable populations provides us with unique insights into the most pressing health challenges.

Western Health operates four acute public hospitals: Sunshine Hospital (including Joan Kirner Women’s and Children’s), Footscray Hospital, Williamstown Hospital and Bacchus Marsh Hospital. We also operate Sunbury Community Hospital, Sunshine Mental Health and Wellbeing Centre, Melton Health and Community Services, Bacchus Marsh Community Health Centre, Caroline Springs Community Health Centre and Grant Lodge Residential Aged Care in Bacchus Marsh. Western Health also provides the primary healthcare service at the Dame Phyllis Frost Centre, a women’s prison located in Ravenhall.


Why join us?

Compensation and benefits

Competitive salary packages aligned with market standards.
Health and wellbeing programs, including flexible work arrangements.
Scholarships and grants to support your continuous learning journey.

Learning and development opportunities

Access the Western Health Learning Academy (WHA) for personalised learning pathways.
Professional growth programs, including postgraduate studies and clinical education.
Mentorship and career support.

Community impact and inclusion

Make a meaningful difference in patients’ lives through compassionate care.
Join a workforce that champions diversity and inclusion.
Engage in community wellbeing initiatives and groundbreaking healthcare research.

Organisational culture and environment

Thrive in a collaborative, compassionate and innovative team environment.
Be part of a culture that celebrates continuous improvement and excellence in healthcare.

Ready to make an impact?

If you’re passionate about being part of the Best Care experience for patients, we’d love to hear from you. Simply click on the “apply” button and follow the prompts.


If you are currently employed at Western Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the intranet before applying.


Closing date: 11:59pm on 4 August 2025.


Enquiries: For further information about this role, contact Anna Do via Anna.Do@wh.org.au.


Western Health is an equal opportunity employer committed to attracting and retaining diversity in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people.

Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.

All appointments are made subject to a satisfactory Police Record Check, an Immunisation Status Clearance and a Working with Children Check (if applicable).

Western Health does not accept unsolicited resumes/applications from recruitment agencies.


Western Health

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