Waiter / Waitress

Job description
Waiter ***luxury hotel***

Incredible benefits

We are looking for a Waiter to join our family. We are looking for someone who has excellent customer service skills, interpersonal skills, attention to detail and has previous experience in a similar role in a luxury hotel environment. This is a full-time role and will be reporting into the Restaurant Manager.

Location: Summer Lodge Country House, Dorset

Employment type: Full-time

Working pattern: Shift work 5 days on 2 days off

Salary: £25, 397 + service charge

The Red Carnation Hotel Collection is a family-owned hotelier business with 17 stunning properties all over the world.

We are proud to be AA's Hotel Group of the Year (2024)! We have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at The Cateys. We are proud in our commitment to developing our own and were honoured to have won for the third time a Princess Royal Training Award (2017, 2020, 2023) by HRH The Princess Royal and City Guilds and proud to be the first privately owned company retaining its Platinum Investors in People accolade globally. To further enhance our standing, we have been certified as a Top Employer (2024) in the United Kingdom, affirming our excellence in employee conditions.

The Summer Lodge Country House is set within the enchanting village of Hardy’s Evershot and surrounded by rolling hills, this five-star country house hotel has 24 rooms, a restaurant, a relaxing spa, indoor pool, private tennis court and miles of beautiful countryside to explore, this is the quintessential luxurious escape.

Key Responsibilities of a Waiter:
• Take food and beverage orders accurately, ensuring all requests are communicated clearly to the kitchen and bar staff.
• Be fully familiar with all menu items and products available to offer informed recommendations and answer guest questions.
• Ensure tables are cleaned, set up to the highest standards, and maintained throughout the service period.
• Engage with guests and provide attentive service, ensuring every experience is memorable.
• Maintain all food service areas to the highest level of cleanliness and hygiene in accordance with hotel standards.

What are we looking for?
• Ability to connect with guests and provide personalised service with a warm, professional attitude.
• A keen eye for detail to ensure high standards of service and presentation are consistently met.
• Collaborative and positive attitude, with the ability to work seamlessly within a team.
• Previous experience in a similar role within a luxury hotel or fine dining setting.

What's in it for you?
• Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays.
• Excellent service charge added to your salary every month.
• Professional, award-winning learning and development opportunities from day one.
• Fantastic recommend a friend and family bonus scheme worth up to £600.
• Enhanced paid maternity leave paternity leave.
• 50% off on food and 25% off on beverages in any Red Carnation Hotels FB outlets.
• Discounted accommodation rates at Red Carnation Hotels worldwide.
• Two paid volunteering days each year, because we care about our community.
• Access to immediate Employee Assistance Programme, because we care about our employees.
• Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
• Social and team building events per hotel.
• Global Employee Appreciation Party, where we get to celebrate our incredible teams.
• Free meals on duty.
• Complimentary uniform and dry-cleaning services.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.

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