Room Service Waiter/Waitress

Job description
Company Description

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

Job Description

As an In-Room Dining Waiter/Waitress, you will be the face of our room service. You will ensure every order is delivered promptly, beautifully presented, and served with genuine warmth and attention to detail, upholding the highest standards of luxury hospitality.

Key Responsibilities
• Deliver food and beverages to guest rooms efficiently and with precision, ensuring impeccable presentation and service.
• Provide a warm, personalised experience, anticipating guest needs and going above and beyond to exceed expectations.
• Handle guest inquiries and special requests professionally and promptly.
• Assist with the setup and clearing of trays, trolleys, and service stations, maintaining cleanliness and order at all times.
• Liaise with the kitchen and other departments to coordinate orders and special instructions smoothly.
• Maintain in-depth knowledge of the menu, including dietary options and preparation details.
• Ensure compliance with all hygiene, safety, and hotel policies while representing the brand with elegance and professionalism.

Qualifications
• Previous experience in a similar role in a luxury hotel or fine dining environment is preferred.
• A passion for hospitality and delivering exceptional service.
• Impeccable grooming and communication skills.
• Excellent attention to detail and a proactive attitude.
• Eligibility to work in the UK (we are unable to sponsor for this role).
• Ability to work flexible hours, including evenings, weekends, and holidays.

Additional Information

Discover a world of unparalleled perks tailored just for you:
• Competitive compensation package, including service charge and annual bonus of £1.300,00 per year.
• Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
• Employee Benefit Card – Discounted rates at Accor properties worldwide.
• Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
• Complimentary Meals While on Duty.
• Special Rates in FB, Rooms Spa – Treat yourself to luxury at unbeatable prices.
• Be Part of the Largest Hospitality Group in Europe.
• Exceptional Training and Development Opportunities through Apprenticeship Program.
• Global Growth Opportunities.
• Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
• Social Events and Activities.

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

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