Verified Job
Customer Support / TeleCaller
Visitor Engagement Officer
Customer Support / TeleCaller
#686183
Remote / WFH
Job Description
Job Reference:
1VA2A368
Eligibility:
External Vacancy – Open to Everyone
Business Unit:
South Australian Museum
Location:
Adelaide
Salary Range:
$64,195 - $67,154
Classification:
ASO200
Duration:
Up to 12 months
Closing Date:
19 Jun 2026
Role Highlights
Deliver frontline visitor experiences in a vibrant cultural precinct museum role
Engage diverse audiences and share the Museum’s stories and collections
Support memorable museum visits through friendly service
Role Details
As a first point of contact within the Museum, VEOs provide accurate information and assistance in-person, online, and through digital platforms. They support a visitor journey by facilitating enquiries, ticketing and point of sale transactions, hosting programs, greeting and gallery invigilation. Through both formal and informal interactions, VEOs ensure visitors enjoy meaningful, safe and memorable experiences while engaging with the South Australian Museum.
Special Conditions
The Incumbent will be required to participate in the department's Performance Management Program.
The Incumbent may be assigned to another position at this remuneration level or equivalent.
This role requires a working with children check.
This role requires a National Criminal History check.
The Incumbent will be required to work as part of a 7 day roster including weekends & public holidays.
About the Department
The Department of the Premier and Cabinet (DPC) drives the Premier's priorities in South Australia. Our vision is to be the heart of government through providing important leadership, trusted advice and strategy as well as central support services for the social, environmental and economic issues that we face. Our staff enjoy working with colleagues who value integrity, knowledge and intellectual capability. They exemplify the public sector purpose: Making a difference so South Australia thrives.
About the Business
The South Australian Museum has been committed to making Australia’s natural and cultural heritage accessible, engaging and fun for over 165 years. It is a place where families can learn and grow together. Today the Museum is one of the most visited museums in Australia and holds collections of national and international significance.
Contact Us
Enquiries to Kate Stone - Visitor and Member Services Manager
0466 680 122
Kate.Stone@samuseum.sa.gov.au
Diversity and Inclusion
The Department of the Premier and Cabinet is committed to creating an inclusive and diverse workplace that is reflective of the community we serve.
We welcome and value applications from candidates who are of Aboriginal and Torres Strait Islander descent, candidates with culturally diverse backgrounds, candidates with disability and those from the LGBTIQA+ community.
We are committed to making reasonable adjustments to ensure a safe and healthy working environment. If you require any additional support, please provide us with details through the application process.
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
1VA2A368
Eligibility:
External Vacancy – Open to Everyone
Business Unit:
South Australian Museum
Location:
Adelaide
Salary Range:
$64,195 - $67,154
Classification:
ASO200
Duration:
Up to 12 months
Closing Date:
19 Jun 2026
Role Highlights
Deliver frontline visitor experiences in a vibrant cultural precinct museum role
Engage diverse audiences and share the Museum’s stories and collections
Support memorable museum visits through friendly service
Role Details
As a first point of contact within the Museum, VEOs provide accurate information and assistance in-person, online, and through digital platforms. They support a visitor journey by facilitating enquiries, ticketing and point of sale transactions, hosting programs, greeting and gallery invigilation. Through both formal and informal interactions, VEOs ensure visitors enjoy meaningful, safe and memorable experiences while engaging with the South Australian Museum.
Special Conditions
The Incumbent will be required to participate in the department's Performance Management Program.
The Incumbent may be assigned to another position at this remuneration level or equivalent.
This role requires a working with children check.
This role requires a National Criminal History check.
The Incumbent will be required to work as part of a 7 day roster including weekends & public holidays.
About the Department
The Department of the Premier and Cabinet (DPC) drives the Premier's priorities in South Australia. Our vision is to be the heart of government through providing important leadership, trusted advice and strategy as well as central support services for the social, environmental and economic issues that we face. Our staff enjoy working with colleagues who value integrity, knowledge and intellectual capability. They exemplify the public sector purpose: Making a difference so South Australia thrives.
About the Business
The South Australian Museum has been committed to making Australia’s natural and cultural heritage accessible, engaging and fun for over 165 years. It is a place where families can learn and grow together. Today the Museum is one of the most visited museums in Australia and holds collections of national and international significance.
Contact Us
Enquiries to Kate Stone - Visitor and Member Services Manager
0466 680 122
Kate.Stone@samuseum.sa.gov.au
Diversity and Inclusion
The Department of the Premier and Cabinet is committed to creating an inclusive and diverse workplace that is reflective of the community we serve.
We welcome and value applications from candidates who are of Aboriginal and Torres Strait Islander descent, candidates with culturally diverse backgrounds, candidates with disability and those from the LGBTIQA+ community.
We are committed to making reasonable adjustments to ensure a safe and healthy working environment. If you require any additional support, please provide us with details through the application process.
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
