Vice President, Operations

Location
201-999 Canada Pl, Vancouver, BC V6C 3E1
 
Full job description
Overview:
Flyover is an award-winning immersive flying theatre experience that transports guests through the planet’s most epic places. The attraction utilizes flight motion seats engineered to swoop, dip and turn, giving guests a feeling of flight, while a 65-foot spherical screen provides guests with an unparalleled fight across iconic locations and natural landscapes. Special effects, including wind, mist and scents, to create an unforgettable entertainment experience. Flyover attractions are located in Chicago; Las Vegas; Reykjavik, Iceland; and Vancouver, Canada. For more information, visit www.Flyoverattractions.com.

What is the compensation for this role?:
The salary range for this role is $170,000 - $180,000 CAD (plus eligible for incentive program)
What will you do in this job?:
Operational Strategy Execution

Develop, implement, and continuously improve standardized operating procedures (SOPs), daily checklists, and management tools across all attractions.
Create and refine tools for labour management, staffing models, and forecasting to ensure operational efficiency and cost effectiveness.
Establish and communicate clear operational management expectations for on-site leadership teams.
Build scalable systems and tools to support consistency in guest experience, cleanliness, team engagement, and brand execution.
Drive operational readiness for new initiatives, including systems rollouts and program launches.
Financial Business Performance

Maintain full PL ownership and accountability for attractions.
Analyze business performance and operational metrics to identify opportunities for efficiency, revenue growth, and margin enhancement.
Collaborate with finance and revenue teams to align strategies and track against KPIs and annual goals.
Leadership Culture

Lead, coach, and develop attraction General Managers and their teams to achieve consistent high performance.
Champion a high-accountability culture that prioritizes teamwork, guest experience, and operational excellence.
Serve as a cultural ambassador by modeling Flyover values, maintaining high standards, and setting the tone for team behavior and expectations.
Establish clear performance management routines including feedback, coaching, and recognition frameworks.
Safety Compliance

Ensure all attractions meet or exceed company, regulatory, and industry safety standards.
Develop and enforce consistent safety and emergency protocols, including regular training and audit processes.
Collaboration Stakeholder Management

Build strong, cross-functional relationships with the broader Flyover leadership team to drive enterprise-wide initiatives.
Actively contribute to company-wide strategy, innovation, and planning initiatives.
Collaborate with internal support teams (People, Revenue, Finance, and Technology) to ensure aligned and effective operations support.
Other duties and projects as assigned
What skills and experience do you need for this job?:
10+ years of progressive leadership experience in operations, preferably in attractions, entertainment, hospitality, or multi-unit consumer-facing environments.
Bachelor's degree in Business Administration or other industry-related field preferred.
Proven success in leading teams, managing PLs, and scaling operational systems across multiple sites.
Demonstrated experience building and standardizing SOPs, labor models, and safety systems.
Strong analytical skills and the ability to use data to drive performance and decisions.
A team-first mindset with a strong bias toward collaboration, coaching, and accountability.
Excellent interpersonal, communication, and relationship-building skills.
What will your work environment be like?:
Travel Requirements
This position requires approximately 40% travel to locations in Las Vegas, Chicago, and Reykjavik from the home base in Vancouver. The Vice President of Operations is expected to maintain a strong and impactful presence in the field, providing direct support to General Managers and their teams, driving operational consistency, and ensuring alignment with company standards and culture.

Physical Demands
This position requires a combination of on-site operational presence and traditional office-based work. While visiting attraction locations, the Vice President of Operations will be required to walk for extended periods, navigate guest and staff areas, and be physically present throughout the attractions to assess operations and support teams. The role also includes standard office requirements such as prolonged periods of sitting, working at a computer, and participating in virtual meetings. Occasional lifting of materials or equipment up to 25+ pounds may be necessary. The ability to move between different environments and maintain a high level of engagement and visibility across the attractions is essential.

EEO:
Welcoming All Applicants
At Flyover, we value a strong team built on respect and professionalism. We seek individuals who bring talent, enthusiasm, and a commitment to great guest experiences. Our hiring decisions are based on skills and qualifications, as well as alignment with our mission and values.

We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. To handle this job successfully, any person hired must be able to perform each task effectively. We welcome all applicants and are happy to provide accommodation upon request.

Thank you for your interest in this opportunity. To ensure a smooth process, we kindly request that candidates refrain from calling about the status of their application. Only those selected for an interview will be contacted. We appreciate your understanding.
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