UX Research Intern (6 month contract)

Job Description:
Here at Rakuten Kobo Inc., our mission is to make reading lives better. We stand for readers. We also stand for our employees – from interns and co-ops to permanent staff – and support their growth and development. Whether you are a student at the start of your career or a professional carving a different path, our early careers opportunities are built with you in mind – with experiences tailored to your individual skills and interests.
We offer a start-up environment, interesting and engaging work within the technology and publishing industries, and a group of friendly and talented individuals. Additionally, our employees rank us highly in terms of commitment to work-life balance and a company culture committed to caring for our employees.
If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us on our mission of making reading lives better.
The Role:
Rakuten Kobo Inc. is looking for a UX Research Intern to join our Research Team for a 6-month contract! The team is comprised of many highly talented enthusiastic individuals who ensure the services and offerings from Kobo are available to both internal and external customers.

Reporting to the Senior Research Manager, the intern will provide crucial support to our research team across a variety of tasks, contributing to the successful execution of research projects from inception to completion.

The Person:
Do you love reading? Are you curious, enthusiastic, and willing to learn? Do you enjoy working with others and are you ready to put your knowledge and skills to the test in solving real world problems for 35 million users spread across the planet? If you answered yes to the above, we can’t wait to meet you!

The Skillset:
Required:
Bachelors Degree
Previous experience conducting quantitative or qualitative research, either in a school or work setting
Interest in research methodologies and data analysis
Outstanding verbal and written communication skills
Excellent problem solving, critical thinking and analytical skills
Proactive, “can do” attitude
High attention to detail: ability to balance overall project goal with key milestones and tasks
Advanced proficiency with MS Office Suite; specifically, PowerPoint and Excel
Self-starter with superior organization skills who thrives in a deadline driven environment
Ability to juggle multiple projects and diplomatically respond to conflicting needs

Nice to Haves:
Post-Graduate Certificate - Research Analyst
Experience extracting, preparing, and analyzing data sets
Experience using SAS, SQL, Python, R, or other similar software.
Experience with UserTesting
Experience with survey platforms like Qualtrics or SurveyMonkey
The Perks:
Flexible hours and hybrid remote working environment
Subsidized in-office lunches
Talent and development training budget
Free Kobo device + free weekly e-book or audiobook
Weekly Kobo Tech University sessions
Dog friendly office
About Rakuten Kobo Inc.
Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global ecommerce companies, with the world’s most innovative e-reading services offering more than 6 million eBooks and audiobooks to 30 million + customers in 1+0 countries. Kobo delivers the best digital reading experience through creative innovation, award-winning e-readers, and top-ranking mobile apps. Kobo is a part of the Rakuten group of companies.

Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially.

Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.
Beware of fraudulent job offers claiming to be from Rakuten. Rakuten does not send unsolicited job offers or request money during the recruitment process. Learn more: https://rakutenemploymentalert.com/

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