Verified Job
Content Writer
UX Content Writer
Content Writer
#25431
Remote / WFH
PhonePe
Job Description
Key deliverables:
• Develop support content across Help Center, chatbot, IVR, video, and agent scripts
• Implement cohesive content strategies aligned with business and brand objectives
• Collaborate with cross-functional teams to align content with product goals
• Use analytics to optimize content and address customer pain points
Role responsibilities:
• Act as POC for the CX content function within the business unit
• Ensure brand tone and customer education across all support touchpoints
• Incorporate user insights to improve experience and content quality
• Communicate with stakeholders to manage expectations and align deliverables
• Develop support content across Help Center, chatbot, IVR, video, and agent scripts
• Implement cohesive content strategies aligned with business and brand objectives
• Collaborate with cross-functional teams to align content with product goals
• Use analytics to optimize content and address customer pain points
Role responsibilities:
• Act as POC for the CX content function within the business unit
• Ensure brand tone and customer education across all support touchpoints
• Incorporate user insights to improve experience and content quality
• Communicate with stakeholders to manage expectations and align deliverables
