Urgent Hiring Call Center Executive/Sr.Executive@ Aarvy Healthcare Pvt

Job description
Proper Communication & Issue Queries:Maintaining Empathy with Customers over voice and written platform.Greeting & Listening to Customer Grievances.Handling Issues with Importance on Customer.Tagging calls appropriately to concern department and ensuring end to end closure.Maintain Proper Call Quality as per guidelines.Manage Shift timings and attendance.Ensure proper Appointment is given based on slots through software.Escalating & Closure of Patient Requirements appropriately.Feedback call/Complaint Escalation.Maintaining Hospital Telephone Directory.Maintaining contact list of Doctor's, Coordinates & Hospital CUG numbers.Ensure dissemination of accurate & updated information to people coming to you and respond promptly & tactfully to their enquiries on calls.Comfortable with Rotational shifts (Including Night shift) and weekly off.Patient Grievance is replied over email within defined TAT.Administrative Responsibilities:Responsible for the general upkeep of your department.Maintain interpersonal relations with the concerned departments for smoother flow of work.Familiarity with all instruction manuals & guidelines at your workplace applicable to your role.Provide on job training to new employees joining in your department.Keep reporting head informed of significant customer related incidents in the department.GeneralAny other assignment assigned by the management from time to time.Follow disciplinary & behavioral rules while on duty & should follow the Quality Policy to the hospital.Follow the personnel rules regarding leave or resignation.Make your presence in all the trainings/workshops/group discussions/meetings organized from time to time.Never transfer a call directly in the ICU or other critical care without authoritys approval.Dont disclose personal numbers of staff to outsidersIf Interested, Kindly drop your CV on WhatsApp - 8171327064 (Mr. Subhash Yadav)