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Travel Operations Manager- US process
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#798809
Remote / WFH
assistara
Job Description
We are seeking an experienced and result-oriented Travel Operations Manager to lead our US Travel Operations team. The ideal candidate should have hands-on experience managing travel operations for the US market and leading high-performing teams. The role requires strong operational expertise, leadership skills, and the ability to drive productivity, quality, and revenue while ensuring exceptional customer experience.
Key Responsibility
• Manage the day-to-day operations of the US Travel process.
• Lead, mentor, coach, and motivate Team Leaders and Travel Sales Executives.
• Drive team productivity, operational efficiency, and revenue generation.
• Monitor daily, weekly, and monthly KPIs to ensure business targets are achieved.
• Handle customer escalations and provide timely resolutions while maintaining high customer satisfaction.
• Ensure smooth processing of travel bookings including:
• Flight Reservations
• Hotel Bookings
• Car Rentals
• Cruise Bookings
• Vacation Packages
• Monitor quality, compliance, and process adherence across the operations team.
• Conduct regular performance reviews, coaching sessions, and team development activities.
• Coordinate with Quality, HR, Training, and Management teams to improve operational performance.
• Prepare MIS reports, operational dashboards, and performance analysis for management.
• Identify process improvement opportunities and implement best practices to enhance efficiency.
• Ensure adherence to company policies, SOPs, and service standards.
Required Qualification and Experience
• Minimum 3+ years of experience in US Travel Operations.
• Proven experience managing a team in an international travel process.
• Hands-on experience in handling:
• Flight Bookings
• Hotel Reservations
• Car Rentals
• Cruise Bookings
• Vacation Packages
• Strong understanding of the US travel industry and customer requirements.
• Experience working with GDS platforms such as Amadeus, Sabre, or Galileo is highly preferred.
• Excellent leadership, people management, and team-building skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced, target-driven environment.
• Proficiency in MS Excel, reporting, and operational metrics.
Preferred Skills
• Experience in managing revenue-driven travel operations.
• Strong customer service and conflict resolution skills.
• Ability to handle multiple teams and priorities simultaneously.
• Knowledge of quality management and operational compliance.
• Strong organizational and planning skills.
Key Responsibility
• Manage the day-to-day operations of the US Travel process.
• Lead, mentor, coach, and motivate Team Leaders and Travel Sales Executives.
• Drive team productivity, operational efficiency, and revenue generation.
• Monitor daily, weekly, and monthly KPIs to ensure business targets are achieved.
• Handle customer escalations and provide timely resolutions while maintaining high customer satisfaction.
• Ensure smooth processing of travel bookings including:
• Flight Reservations
• Hotel Bookings
• Car Rentals
• Cruise Bookings
• Vacation Packages
• Monitor quality, compliance, and process adherence across the operations team.
• Conduct regular performance reviews, coaching sessions, and team development activities.
• Coordinate with Quality, HR, Training, and Management teams to improve operational performance.
• Prepare MIS reports, operational dashboards, and performance analysis for management.
• Identify process improvement opportunities and implement best practices to enhance efficiency.
• Ensure adherence to company policies, SOPs, and service standards.
Required Qualification and Experience
• Minimum 3+ years of experience in US Travel Operations.
• Proven experience managing a team in an international travel process.
• Hands-on experience in handling:
• Flight Bookings
• Hotel Reservations
• Car Rentals
• Cruise Bookings
• Vacation Packages
• Strong understanding of the US travel industry and customer requirements.
• Experience working with GDS platforms such as Amadeus, Sabre, or Galileo is highly preferred.
• Excellent leadership, people management, and team-building skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced, target-driven environment.
• Proficiency in MS Excel, reporting, and operational metrics.
Preferred Skills
• Experience in managing revenue-driven travel operations.
• Strong customer service and conflict resolution skills.
• Ability to handle multiple teams and priorities simultaneously.
• Knowledge of quality management and operational compliance.
• Strong organizational and planning skills.
