The Transportation Operations Manager will oversee the daily activities of a team of Pickup and Delivery Partners. This involves driving efficiency at an individual level, ensuring high attendance rates, and improving delivery times to enhance customer satisfaction. Additionally, the manager will conduct classroom and field training sessions, regular audits, and engagement activities to maintain compliance and reduce voluntary attrition.
Key Responsibilities:
• Drive efficiency among Pickup and Delivery Partners
• Maintain high attendance rates among team members
• Improve delivery times to ensure better customer experience
• Conduct classroom and field training sessions
• Perform regular audits and engagement activities
Requirements:
• Prior experience in process design and operations implementation
• 2-3 years of experience in managing blue collar workers
• A bike for commuting within the city
• Availability to work on weekends
• Knowledge of supervisory techniques and local languages
• An entrepreneurial attitude with attention to detail