Transformation Business Analyst

Don't just work for the City, co-create it!
2-year fixed-term contract
Flexible working that you design to ensure you're there for the moments that matter most to you


At the City of Newcastle (CN), we are committed to transforming the way we work to create a more efficient and engaged workforce, deliver exceptional customer service, and shape the future of our community. As part of our ongoing transformation journey, we are looking for a Transformation Business Analyst to join our evolving and high performing team.

As the Transformation Business Analyst, you will play a pivotal role in gathering, analysing, and prioritising requirements for both project and BAU activities. Your primary focus will be on understanding the current and future state services and ways of working to ensure alignment with our transformation objectives. You will be responsible for identifying opportunities for improvement, particularly in processes, systems, and employee engagement, while supporting the design of human-centered solutions that enhance the employee experience and improve customer service delivery.

Find out more about your new career by viewing the position description here.

Why join CN?

35-hour working week with flexible/hybrid work arrangements/model as well as an optional +-day fortnight
4 weeks of annual leave, 3 weeks of personal leave, plus 2 additional paid public holidays
17.5% annual leave loading yearly payment
Paid parental leave for primary carers
Industry leading employment conditions
Corporate Fitness program from as little as $12.+0 per fortnight
Access to a range of exclusive CN employee benefits programs including Novated Lease options as well as access to reward and recognition vouchers
Annual performance development plans and ongoing training and development opportunities
Leading the CN Way leadership program
Inclusion, Diversity Equity (IDE) employee networks and initiatives
Access to Health Wellbeing programs including an Onsite Physiotherapist, Yoga and Mental Health Ambassador Groups


Life at CN

At CN, we value our employees, and their wellbeing takes priority. We encourage employees to make time for what's important and provide the benefits to enable a work life balance.

We are focused on making a real difference in our community and achieving our vision of creating a smart, liveable, and sustainable global city. We are proud to deliver services valued by our community.

We champion inclusion so that everyone is valued, and we encourage innovation and creativity. We are committed to creating a safe and inclusive workplace where different styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected.

People with diverse lived experiences (including but not limited to, Aboriginal and Torres Strait Islander Australians, people with diverse gender identities and sexualities, people from different cultural, racial, ethnic, religious and linguistic backgrounds, people with disability, carers, and veterans) are encouraged to apply.

Application Closing Date: Tuesday 28 January 2025.

Contact: Greg Holdsworth - Transformation Program Manager - 02 4+74 2342.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact recruit@ncc.nsw.gov.au for a confidential discussion.

You must have the right to live and work in Australia to apply for this job.

CN do not accept unsolicited resumes and we respectfully ask that recruitment agencies do not contact us at this stage.

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