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International Voice Process Manager

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BPO Jobs
1 month
India
West Bengal
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ID: 800218
Published 1 month ago by be
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In BPO Jobs category
Kolkata, West Bengal, India
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Key Responsibilities

The successful candidate will be responsible for:
• Driving continuous improvement in transaction quality and delivery
• Managing call quality and client-related KPIs
• Evaluating the effectiveness of quality interventions
• Strengthening quality management processes
• Providing training and support to new hires
• Capturing SLA/SLO metrics and reporting on client needs

About Us

We are a leading organization in the industry, committed to delivering high-quality services to our clients. Read more

Published on 2025/09/10. Modified on 2025/09/10.

Description

Key Responsibilities

The successful candidate will be responsible for:
• Driving continuous improvement in transaction quality and delivery
• Managing call quality and client-related KPIs
• Evaluating the effectiveness of quality interventions
• Strengthening quality management processes
• Providing training and support to new hires
• Capturing SLA/SLO metrics and reporting on client needs

About Us

We are a leading organization in the industry, committed to delivering high-quality services to our clients.
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