Transcription Services Specialist, Court Serv

Full job description
At Veritext, we focus on the details – so legal teams can focus on the case.

About the role:
Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. The Transcription Services Specialist, Court Services, plays a pivotal role in managing all aspects of preparing appeal transcripts and briefs for the provincial Court of Appeal.

What you'll get to do

Preparing appeal transcripts, books, factums and briefs for the British Columbia Court of Appeal
Preparing rulings and reasons for judgment for the British Columbia Supreme Court
Preparing audio files for transfer using software such as Hightail
Accepting and coordinating transcription orders as needed
Providing clients with estimates for transcription orders as needed
Receiving, downloading, and reviewing audio, paperwork, and other files
Assigning work to transcriptionists and ensuring that transcriptionists have access to audio, paperwork, files, and templates to complete transcription work as needed
Work collaboratively with Veritext colleagues, exhibiting Veritext Values
Ensure that all client (internal and external) communications are handled in a professional, timely and courteous manner
Communicate necessary information timely, accurately and effectively, and report incidents to management
Welcome new projects and ideas; continuously work to enhance job knowledge while bringing value to role
Take ownership of your work; follow-thru until final resolution
The kind of teammate we’re looking for:

3+ years of related experience
Proficient with style/format provisions of the BC Court Transcription Manual for provincial, supreme and appeal court proceedings
Extensive experience preparing appeal transcripts, books, factums and briefs for the BC Court of Appeal
Experience with Hightail and/or ipSwitch for audio file transfer
Strong vocabulary and research skills specific to case law citations
Experience preparing rulings and reasons for judgment for the BC Supreme Court
Enhanced Provincial (British Columbia) Security Screening will be required. JUSTIN/ CEIS
Thrive in a fast-paced work environment with competing and often complex priorities
Experience assigning large volumes of work to independent contractors
Experience working collaboratively with Court Clerks, Justices of the Peace, Sheriffs, Judges, Registry Clerks, Lawyers and members of the public to ensure accessibility to the justice system
Experience with delivering exceptional customer service.
Expert level Word and Adobe Acrobat Pro skills
Previous experience working with BC Courts A2A (electronic court system for official transcripts)
Must possess excellent written and verbal communication skills
Customer service oriented with strong interpersonal skills
Dedicated professional with the ability to respond to requests promptly and accurately
Must be detail oriented, organized and be able to multi-task
Proactive and motivated with strong problem solving and follow up skills
Must be able to work both independently and with a team
What’s in it for you:
Competitive compensation and total rewards package
Extended health coverage that includes medical, dental and vision benefits
Paid Time Off
3 personal/float days
Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
Matched RRSP to help you save for your future
Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!
Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth
Engaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week– because work should be rewarding and fun!

About Veritext:
Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America.

Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader.

Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

About this posting:
Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.

If you need an accommodation for any part of the applicant process because of a medical condition or disability, please send an email to talent@veritext or call a member of our People Team to let us know the nature of your request.
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