Verified Job
Trainer
Trainer II
Trainer
#722437
Remote / WFH
Concentrix · Chennai, Tamil Nadu ·
Job Description
Job description
Job Title:Trainer IIJob DescriptionConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Role and Key Responsibilities:Deliver Customer service product training for a Leading Retail Client2+ Years of supporting Customer Service Client as Process Trainer Design training curriculum using inputs from Operations, Quality & Clients. Knowledge management for the process.Keep up to date with product / process knowledge.Accountability for 0 – 90 days batch performance.Attend TTT conducted by clients.Conduct PKT and process refreshers on the floor.Bridge gaps in product, process, language, comprehension, and cultural aspects of the LOBRepresent Concentrix on client calls and internal/external calibrations.Work closely with OPS and Quality teams to design and execute action plansResponsible as per defined monthly/quarterly/yearly training scorecards and PLAResponsible to manage the training throughput and performanceCreate, manage and update the training content for respective LOB’s on different toolsManage/create process SOP’s and training refreshersManage training MIS for new hire batches and other training related workContribute to process improvement ideation and initiativesResponsible for all risk management and compliance activities as applicable to this roleKey skills & knowledge:Good facilitation skillsExperience in handling Customer Service clients Should be a Team player.5 days working and should be open for rotational offs. Good MS Office skills.Experience in preparing TNI & TNAEducational Qualification: GraduationDisclaimer:-'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'Location:IND Chennai - Fortune TowersLanguage Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Job Title:Trainer IIJob DescriptionConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Role and Key Responsibilities:Deliver Customer service product training for a Leading Retail Client2+ Years of supporting Customer Service Client as Process Trainer Design training curriculum using inputs from Operations, Quality & Clients. Knowledge management for the process.Keep up to date with product / process knowledge.Accountability for 0 – 90 days batch performance.Attend TTT conducted by clients.Conduct PKT and process refreshers on the floor.Bridge gaps in product, process, language, comprehension, and cultural aspects of the LOBRepresent Concentrix on client calls and internal/external calibrations.Work closely with OPS and Quality teams to design and execute action plansResponsible as per defined monthly/quarterly/yearly training scorecards and PLAResponsible to manage the training throughput and performanceCreate, manage and update the training content for respective LOB’s on different toolsManage/create process SOP’s and training refreshersManage training MIS for new hire batches and other training related workContribute to process improvement ideation and initiativesResponsible for all risk management and compliance activities as applicable to this roleKey skills & knowledge:Good facilitation skillsExperience in handling Customer Service clients Should be a Team player.5 days working and should be open for rotational offs. Good MS Office skills.Experience in preparing TNI & TNAEducational Qualification: GraduationDisclaimer:-'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'Location:IND Chennai - Fortune TowersLanguage Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
