Verified Job
Field Sales
Trade Account Manager Support Mitre 10 MEGA Warkworth
Field Sales
#51194
Remote / WFH
Mitre10
Job Description
Who we are at Riviera Hardware Holdings Ltd
Riviera Hardware Holdings Ltd is the largest group within the Mitre 10 network, proudly Kiwi‑owned and operated. From our beginnings with a single store in Warkworth in 2009, we’ve grown to include Mitre 10 MEGA Albany, New Lynn, Whangaparaoa, and Silverdale, alongside Columbus Coffee cafés, a Distribution Centre, and a Frame & Truss Manufacturing Plant.
Mitre 10 has been supporting Kiwis to get the job done since 1974. We combine the backing of a national brand with the feel of a local business — practical, hands-on, and people-focused. Mitre 10 MEGA Warkworth is where it all started for us.
About us at Mitre 10 MEGA Warkworth
Located in the heart of the Kowhai Coast, our Warkworth store supports a growing region north of Auckland, working closely with local builders, contractors, and trade customers across residential and renovation projects.
Since opening in 2011, we’ve built a team that values reliability, teamwork, and strong customer relationships. We’re actively involved in the local community — supporting schools, clubs, and events — and were proud finalists for Mitre 10 Store of the Year in 2023/2024.
This is a team environment where people pitch in, take ownership, and take pride in getting the job done right.
The Role
This is a full-time, permanent office-based role, supporting our Trade Account Manager who spends most of their time out in the field. Your focus is on execution, accuracy, and follow-through — making sure customer orders are processed correctly, product is sourced, and deliveries happen on time.
You’ll be the person who keeps everything moving behind the scenes. While the Account Manager is out building relationships and generating business, you are ensuring the detail is handled, commitments are met, and customers receive what they need without issues.
This is not a field sales role. It’s a fast-paced, internally focused position that requires strong organisation, attention to detail, and the ability to manage multiple moving parts at once.
What You’ll Be Doing
Managing the end-to-end processing of trade customer orders
Preparing accurate quotes and converting them into confirmed orders
Ensuring orders are correctly entered, tracked, and fulfilled on time
Sourcing building materials and coordinating supply, including non-standard items
Liaising with suppliers, customers, and internal teams to resolve issues quickly
Coordinating deliveries and ensuring timelines are met
Keeping systems, pricing, and customer information accurate and up to date
Supporting the Account Manager by handling the detail and follow-through required to deliver on customer commitments
About You
You’re someone who thrives on structure, detail, and getting things right the first time. You take ownership of tasks, follow things through, and don’t let things fall over. You’ll bring:
Experience in trade, building supplies, customer service, or sales support
Strong attention to detail and a high level of accuracy
Confidence managing orders, quotes, and administrative processes
Ability to juggle multiple tasks and prioritise effectively
A practical, solutions-focused mindset — you fix problems, not pass them on
Clear communication skills and a reliable, organised working style
You don’t need to be out on site — but you do need to understand how trade customers work and what matters to them when it comes to delivery, timing, and getting the job done properly.
What You’ll Gain
The opportunity to support a busy and growing trade portfolio
Exposure to real projects and customer accounts in the local market
Support from an experienced Trade team
A role where your contribution directly impacts customer outcomes and team success
What’s in it for You
Everyday Benefits
Generous staff purchase scheme at select Mitre 10 stores (eligibility applies)
Discounted food and drinks at our in-store Columbus Café (eligibility applies)
Everyday savings on shopping, travel, dining, and more through our perks app
Ongoing training and development through our eLearning platform
Growth & Development
Opportunity to build skills across multiple departments
Internal movement opportunities within the store and wider Riviera group
Exposure to trade, retail, and specialist product areas
Recognition & Team
Monthly recognition aligned to company values with rewards
Long service recognition and rewards
Annual performance awards
Next Steps
If you’re someone who enjoys being organised, solving problems, and making sure things run smoothly — this could be a strong fit. Apply online to join the team at Mitre 10 MEGA Warkworth.
Show less
Riviera Hardware Holdings Ltd is the largest group within the Mitre 10 network, proudly Kiwi‑owned and operated. From our beginnings with a single store in Warkworth in 2009, we’ve grown to include Mitre 10 MEGA Albany, New Lynn, Whangaparaoa, and Silverdale, alongside Columbus Coffee cafés, a Distribution Centre, and a Frame & Truss Manufacturing Plant.
Mitre 10 has been supporting Kiwis to get the job done since 1974. We combine the backing of a national brand with the feel of a local business — practical, hands-on, and people-focused. Mitre 10 MEGA Warkworth is where it all started for us.
About us at Mitre 10 MEGA Warkworth
Located in the heart of the Kowhai Coast, our Warkworth store supports a growing region north of Auckland, working closely with local builders, contractors, and trade customers across residential and renovation projects.
Since opening in 2011, we’ve built a team that values reliability, teamwork, and strong customer relationships. We’re actively involved in the local community — supporting schools, clubs, and events — and were proud finalists for Mitre 10 Store of the Year in 2023/2024.
This is a team environment where people pitch in, take ownership, and take pride in getting the job done right.
The Role
This is a full-time, permanent office-based role, supporting our Trade Account Manager who spends most of their time out in the field. Your focus is on execution, accuracy, and follow-through — making sure customer orders are processed correctly, product is sourced, and deliveries happen on time.
You’ll be the person who keeps everything moving behind the scenes. While the Account Manager is out building relationships and generating business, you are ensuring the detail is handled, commitments are met, and customers receive what they need without issues.
This is not a field sales role. It’s a fast-paced, internally focused position that requires strong organisation, attention to detail, and the ability to manage multiple moving parts at once.
What You’ll Be Doing
Managing the end-to-end processing of trade customer orders
Preparing accurate quotes and converting them into confirmed orders
Ensuring orders are correctly entered, tracked, and fulfilled on time
Sourcing building materials and coordinating supply, including non-standard items
Liaising with suppliers, customers, and internal teams to resolve issues quickly
Coordinating deliveries and ensuring timelines are met
Keeping systems, pricing, and customer information accurate and up to date
Supporting the Account Manager by handling the detail and follow-through required to deliver on customer commitments
About You
You’re someone who thrives on structure, detail, and getting things right the first time. You take ownership of tasks, follow things through, and don’t let things fall over. You’ll bring:
Experience in trade, building supplies, customer service, or sales support
Strong attention to detail and a high level of accuracy
Confidence managing orders, quotes, and administrative processes
Ability to juggle multiple tasks and prioritise effectively
A practical, solutions-focused mindset — you fix problems, not pass them on
Clear communication skills and a reliable, organised working style
You don’t need to be out on site — but you do need to understand how trade customers work and what matters to them when it comes to delivery, timing, and getting the job done properly.
What You’ll Gain
The opportunity to support a busy and growing trade portfolio
Exposure to real projects and customer accounts in the local market
Support from an experienced Trade team
A role where your contribution directly impacts customer outcomes and team success
What’s in it for You
Everyday Benefits
Generous staff purchase scheme at select Mitre 10 stores (eligibility applies)
Discounted food and drinks at our in-store Columbus Café (eligibility applies)
Everyday savings on shopping, travel, dining, and more through our perks app
Ongoing training and development through our eLearning platform
Growth & Development
Opportunity to build skills across multiple departments
Internal movement opportunities within the store and wider Riviera group
Exposure to trade, retail, and specialist product areas
Recognition & Team
Monthly recognition aligned to company values with rewards
Long service recognition and rewards
Annual performance awards
Next Steps
If you’re someone who enjoys being organised, solving problems, and making sure things run smoothly — this could be a strong fit. Apply online to join the team at Mitre 10 MEGA Warkworth.
Show less
