Verified Job
IT / Software / Data Analyst
Tier 2 Technical Support Engineer
IT / Software / Data Analyst
#717000
Remote / WFH
Delta Academies Trust
Job Description
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
Job reference
REQ00006965
Date posted
22/06/2026
Application closing date
06/07/2026
Location
Knottingley (Delta Academies Trust)
Salary
Grade I points 29 to 33 (£39,892 to £44,075)
Annual weeks
52
Contractual hours
37
Basis
Full time
Job category/type
IT
Tier 2 Technical Support Engineer
Job description
Delta Academies Trust is looking to appoint a Tier 2 Technical Support Engineer to join the Trust on a full-time, permanent basis starting in September 2026.
As a Tier 2 Technical Support Engineer, you will be responsible for supporting and monitoring the Trust’s ICT estate, ensuring a reliable and efficient service for staff and students across the Delta network.
Working on the Trust Service Desk, you will provide 2nd line support and take ownership of one or more core systems, helping to maintain stability, performance, and continuous improvement across our infrastructure. You will primarily work with the central ICT team based at Head Office, alongside visiting academies as required based on priority. The ability to travel and work across the Trust is therefore essential.
You will be part of a growing, dynamic central ICT team made up of technicians, engineers, and support staff, all focused on delivering high-quality ICT services and solutions across the Trust.
Delta ICT supports 64 academies, delivering services to more than 32,000 users across an infrastructure comprising 500 servers and over 12,500 domain‑joined devices. Key centrally managed solutions include Microsoft Cloud, Cloud telephony, Cisco enterprise WAN/LAN networks, and enterprise-grade firewalls.
Our core team brings together a range of specialist skills, working closely with colleagues in academies to ensure they have the technology and support needed to succeed.
You will be joining an ambitious, committed, and hardworking team, passionate about making a positive difference to our young people, staff, families, and the wider community.
Employee Benefits
As a Trust, we have developed an extensive range of employee benefits that focus on your Financial, Physical and Mental Wellbeing.
Click here to view our full range of employee benefits
Trust News
Click here to view the latest edition of "The Link", our quarterly Trust newsletter
Inspiring Our Students Beyond The Classroom
Click here to find out more about our outdoor education & environmental centres
Holiday Entitlement: minimum 37 days (subject to pro rata if working part-time and dependent upon salary and continuous service) including statutory Bank Holidays.
In accordance with DfE Keeping Children Safe in Education, an online search will be completed on all shortlisted applicants prior to interview. Any relevant information will be discussed further with the applicant during the recruitment process.
Job details
Job reference
REQ00006965
Date posted
22/06/2026
Application closing date
06/07/2026
Location
Knottingley (Delta Academies Trust)
Salary
Grade I points 29 to 33 (£39,892 to £44,075)
Annual weeks
52
Contractual hours
37
Basis
Full time
Job category/type
IT
Tier 2 Technical Support Engineer
Job description
Delta Academies Trust is looking to appoint a Tier 2 Technical Support Engineer to join the Trust on a full-time, permanent basis starting in September 2026.
As a Tier 2 Technical Support Engineer, you will be responsible for supporting and monitoring the Trust’s ICT estate, ensuring a reliable and efficient service for staff and students across the Delta network.
Working on the Trust Service Desk, you will provide 2nd line support and take ownership of one or more core systems, helping to maintain stability, performance, and continuous improvement across our infrastructure. You will primarily work with the central ICT team based at Head Office, alongside visiting academies as required based on priority. The ability to travel and work across the Trust is therefore essential.
You will be part of a growing, dynamic central ICT team made up of technicians, engineers, and support staff, all focused on delivering high-quality ICT services and solutions across the Trust.
Delta ICT supports 64 academies, delivering services to more than 32,000 users across an infrastructure comprising 500 servers and over 12,500 domain‑joined devices. Key centrally managed solutions include Microsoft Cloud, Cloud telephony, Cisco enterprise WAN/LAN networks, and enterprise-grade firewalls.
Our core team brings together a range of specialist skills, working closely with colleagues in academies to ensure they have the technology and support needed to succeed.
You will be joining an ambitious, committed, and hardworking team, passionate about making a positive difference to our young people, staff, families, and the wider community.
Employee Benefits
As a Trust, we have developed an extensive range of employee benefits that focus on your Financial, Physical and Mental Wellbeing.
Click here to view our full range of employee benefits
Trust News
Click here to view the latest edition of "The Link", our quarterly Trust newsletter
Inspiring Our Students Beyond The Classroom
Click here to find out more about our outdoor education & environmental centres
Holiday Entitlement: minimum 37 days (subject to pro rata if working part-time and dependent upon salary and continuous service) including statutory Bank Holidays.
In accordance with DfE Keeping Children Safe in Education, an online search will be completed on all shortlisted applicants prior to interview. Any relevant information will be discussed further with the applicant during the recruitment process.
