Teller

Job Requirements

Role/ Job Title: Teller

Function/ Department: Branch Banking

Job Purpose

The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build up, cross sales at the designated branch and ensure regulatory requirements.

Roles Responsibilities

Daily customer engagement on assigned customer portfolio for CA/SA/TD build up, Asset Wealth cross sell
Deliver business target assigned as per performance score card
Giving the client need based product solutions
Assessing customer propensity and ensuring higher product penetration per relationship
Referencing for more business from existing customers
Responsible for creating a customer-focused approach for quick resolution of all queries and complaints
Ensuring adherence to banking regulation policies pertaining to Anti Money Laundering (AML), Know Your Customer (KYC), Data Information security etc.
Assist in closure of all observations in audit report
Client relationship management and customer services related to retail banking operations
Custodian of the branch vault and manage the vault limits
Supervise all cash and non-cash transactions like DD/MC, fund transfer etc.
Updating the key registers regularly
Review branch reports like end of day (EOD), cash position report, instruments issued etc.
Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable, reconciliation and maintenance of suspense accounts register as per the required format

Education Qualification

Graduation: Bachelor’s in Engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Management

Experience: 0 to 2 years of relevant experience Read more