Verified Job
Sales
Telesales Manager (D2C Head — BPO-Style Calling Operation)
Sales
#5010
Remote / WFH
myPaisaa (Fintech)
Job Description
Company Description
myPaisaa is a regulated fintech platform revolutionizing India’s traditional community-based savings system through an app-first, omnichannel approach. By combining a user-friendly digital app, physical Seva Kendras in Telangana, Andhra Pradesh, and Karnataka, and partnerships under a “Chit as a Service” model, myPaisaa is creating a transparent and scalable ecosystem for micro-entrepreneurs and households. With over 2.54 lakh registered users, ₹1170 crore in committed savings, and regulatory compliance under the Chit Funds Act, 1982, myPaisaa is building India’s most trusted recurring savings network.
ROLE PURPOSE
Build and run a high-performance 30+ seat calling engine — with airtight processes, daily metric ownership, and a team culture wired for conversion.
3 NON-NEGOTIABLES 01
Process discipline — scripts, QA, follow-up cadences are non-negotiable 02
Team management at scale — 20 to 50 people, including team leaders 03
Data ownership — every conversion metric is your responsibility, not just your team's
WHAT YOU WILL DO
– Manage a calling team of 30+ agents and team leaders end-to-end
– Build and refine calling scripts, follow-up sequences, and QA frameworks
– Track and own daily metrics: calls dialled, connect rate, conversion rate, drop-off
– Run daily team reviews and real-time intervention when numbers slip
– Hire, onboard, and ramp new agents efficiently as team scales
– Work with lead gen team for improving lead quality
– Report up with clear data; escalate risks before they become problems
IDEAL BACKGROUND
– BPO, insurance, or D2C calling operations with teams of 20–50+
– Has managed both agents and team leaders (two layers of management)
– Built or significantly improved calling processes from scratch
AUTOMATIC RED FLAGS
✕ Individual contributor only — no experience managing a team
✕ Lacks metric ownership — treats numbers as someone else's problem
✕ Weak on process discipline or team accountability structures
myPaisaa is a regulated fintech platform revolutionizing India’s traditional community-based savings system through an app-first, omnichannel approach. By combining a user-friendly digital app, physical Seva Kendras in Telangana, Andhra Pradesh, and Karnataka, and partnerships under a “Chit as a Service” model, myPaisaa is creating a transparent and scalable ecosystem for micro-entrepreneurs and households. With over 2.54 lakh registered users, ₹1170 crore in committed savings, and regulatory compliance under the Chit Funds Act, 1982, myPaisaa is building India’s most trusted recurring savings network.
ROLE PURPOSE
Build and run a high-performance 30+ seat calling engine — with airtight processes, daily metric ownership, and a team culture wired for conversion.
3 NON-NEGOTIABLES 01
Process discipline — scripts, QA, follow-up cadences are non-negotiable 02
Team management at scale — 20 to 50 people, including team leaders 03
Data ownership — every conversion metric is your responsibility, not just your team's
WHAT YOU WILL DO
– Manage a calling team of 30+ agents and team leaders end-to-end
– Build and refine calling scripts, follow-up sequences, and QA frameworks
– Track and own daily metrics: calls dialled, connect rate, conversion rate, drop-off
– Run daily team reviews and real-time intervention when numbers slip
– Hire, onboard, and ramp new agents efficiently as team scales
– Work with lead gen team for improving lead quality
– Report up with clear data; escalate risks before they become problems
IDEAL BACKGROUND
– BPO, insurance, or D2C calling operations with teams of 20–50+
– Has managed both agents and team leaders (two layers of management)
– Built or significantly improved calling processes from scratch
AUTOMATIC RED FLAGS
✕ Individual contributor only — no experience managing a team
✕ Lacks metric ownership — treats numbers as someone else's problem
✕ Weak on process discipline or team accountability structures
