Techs Ops Support Engineer II

Full job description
Description


Position Summary
The Tech Ops Support Engineers a full-time resource on the Information Technology Support team. Tech Ops Support Engineers a senior-level support engineer responsible for designing, implementing, and maintaining all support-related systems. Including management of user workstations, virtual desktops, and mobile device management.

The ideal candidate will have familiarity with many of the enterprise support technologies used to provide seamless support for the end user. Additionally, creating and maintaining an array of tools to provide automated support options for the lower-level support engineers.


Summary Essential Job Functions
Architect Deploy and Maintain all Support Related Systems. To include but not limited to: ServiceNow Microsoft System Center Configuration Manager, Microsoft Intune, Microsoft Endpoint Configuration Manager, VMware Horizon Virtual Workstations, Windows Workstations, WYSE Terminals, Jamf Pro
Build and maintain automated workflows in both SCCM and ServiceNow.
Build and maintain hardware and software catalogs.
Build and maintain integrations with various systems to allow for streamlined processes.
Build and maintain workstation software.
Ensure workstation compliance, including software patching, OS patching, and security.
Provide Level 3 Support for all workstation support issues.
Create and Maintain support for knowledgebase articles.
Provide training for new systems and processes to all support engineers and end-users within the organization.
Work closely and under the Information Technology Security department's advisement to ensure all workstation systems meet or exceed security requirements.
Collaborate with various business entities and develop automated efforts to improve the end-user experience.
Will be assigned to support all projects requiring workstation involvement.
Work with vendor support services to develop and deploy products and solutions in conjunction with industry standards.

Position Requirements
Bachelor’s degree in Computer Science, Management Information Systems, a similar program of study, Or Equivalent Work Experience .
Intimate knowledge of Microsoft Windows 10/11 Architecture
Strong scripting skills.
Familiar with processes and procedures to manage mobile device management platforms.
Ability to Multi-Task.
Strong written communication skills.
Strong oral communication skills.
Strong organizational and project management skills.
Strong Active Directory knowledge, including Group Policy Management.
Must work well as a member of a team.
This position will require an on-call rotation and occasional after-hours maintenance support.

Preferred
Knowledge and experience with ServiceNow.
Knowledge and experience with Microsoft SCCM (Endpoint Configuration Manager).
Knowledge and experience with VMware virtualization platforms products including Horizon and vSphere.
Knowledge and experience building and maintaining Mobile Device Management profiles.
An Advanced understanding of Networking.

Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.
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