Verified Job
IT / Software / Data Analyst
Technology Consultant- job post TELUS Digital
IT / Software / Data Analyst
#803671
Remote / WFH
TELUS Digital
Job Description
Full job description
Who We Are
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Join our team and what we'll accomplish together
Be a part of a transformational journey with innovative talent and leading edge technologies.
AIOps for Business team manages Operational Support Systems (OSS) network architecture,
solutions, standards and strategies supporting revenue enablement across TELUS Business
Solutions for small, medium, commercial and public market segments. This team ensures our
OSS network meets the capabilities of our valued customers’ needs now and well into the
future. As a Tech Consultant, you will drive the development and integration of AI-powered solutions to enhance TELUS Managed Services. You will leverage your strong telecom engineering and networking background, alongside an aptitude for learning monitoring and management toolsets, to build and manage advanced AIOPS workflows. Your primary focus will be assisting in the Managed Services Transformation (MST) program, in configuration and testing of management and monitoring tools, creation of documentation, building and maintaining Model. Context Protocol (MCP) integrations to streamline operations and resolve complex network challenges for TELUS and our customers.
What you’ll do
Configure, test, optimize and manage management & monitoring tools for TELUS
Managed Services.
Assist with the configuration, changes, updates, and deployment of new use cases for
our AIOPS platform.
Perform routine MCP systems (Model Context Protocol) development & maintenance to
ensure seamless communication between our AI models and underlying data systems.
Who We Are
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Join our team and what we'll accomplish together
Be a part of a transformational journey with innovative talent and leading edge technologies.
AIOps for Business team manages Operational Support Systems (OSS) network architecture,
solutions, standards and strategies supporting revenue enablement across TELUS Business
Solutions for small, medium, commercial and public market segments. This team ensures our
OSS network meets the capabilities of our valued customers’ needs now and well into the
future. As a Tech Consultant, you will drive the development and integration of AI-powered solutions to enhance TELUS Managed Services. You will leverage your strong telecom engineering and networking background, alongside an aptitude for learning monitoring and management toolsets, to build and manage advanced AIOPS workflows. Your primary focus will be assisting in the Managed Services Transformation (MST) program, in configuration and testing of management and monitoring tools, creation of documentation, building and maintaining Model. Context Protocol (MCP) integrations to streamline operations and resolve complex network challenges for TELUS and our customers.
What you’ll do
Configure, test, optimize and manage management & monitoring tools for TELUS
Managed Services.
Assist with the configuration, changes, updates, and deployment of new use cases for
our AIOPS platform.
Perform routine MCP systems (Model Context Protocol) development & maintenance to
ensure seamless communication between our AI models and underlying data systems.
