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Technical Support Representative
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#28305
Remote / WFH
Agoozy Innovations Inc.
Job Description
Agoozy Innovations Inc. is a Canadian tech startup focused on developing advanced mobile applications and software solutions that enhance user experience and engagement.
Job Overview
We are seeking a skilled and customer-focused Technical Support Representative to join our IT support team. In this role, you will provide technical assistance to end-users, troubleshoot hardware and software issues, and ensure seamless operation of various operating systems and network environments. The ideal candidate will possess strong communication skills, a solid understanding of computer networking, and experience with a variety of operating systems and support tools. This position offers an excellent opportunity to work in a dynamic environment supporting diverse technical needs across multiple platforms.
Responsibilities
Provide technical support via help desk channels for end-users experiencing hardware, software, or network issues.
Troubleshoot and resolve problems related to Windows, macOS, Linux, and other operating systems.
Assist users with desktop support, including installation, configuration, and maintenance of hardware components such as computers, peripherals, and network devices.
Diagnose and resolve software troubleshooting issues related to applications like Microsoft Office and other enterprise software.
Manage network connectivity issues involving LAN, firewall, VPN access, and computer networking protocols.
Utilize support tools such as ServiceNow, Jira, BMC Remedy, and other ticketing systems to document incidents, track progress, and escalate issues when necessary.
Support the configuration and maintenance of security tools including firewalls and VPNs to ensure secure remote access.
Collaborate with cross-functional teams to resolve complex technical problems efficiently while maintaining excellent customer service standards.
Maintain up-to-date knowledge of operating systems, hardware components, and industry best practices to provide effective solutions.
Qualifications
Proven experience in IT support, help desk, or desktop support roles.
Strong understanding of computer hardware, operating systems (Windows, macOS, Linux), and software troubleshooting techniques.
Familiarity with network concepts such as LAN, firewall configuration, VPN setup, and basic computer networking principles.
Experience working with support management tools like ServiceNow, Jira, or BMC Remedy is preferred.
Knowledge of security protocols including firewall management and VPN access is advantageous.
Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
Ability to prioritize tasks effectively in a fast-paced environment while maintaining high-quality customer service standards.
Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus but not required. This role is integral to ensuring our clients receive prompt, effective technical assistance while maintaining high levels of customer satisfaction through professional communication and problem-solving skills.
Pay: $20.20-$35.06 per hour
Benefits:
Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Flexible schedule
Language training provided
Life insurance
Paid time off
Profit sharing
Vision care
Work Location: On the road
Job Overview
We are seeking a skilled and customer-focused Technical Support Representative to join our IT support team. In this role, you will provide technical assistance to end-users, troubleshoot hardware and software issues, and ensure seamless operation of various operating systems and network environments. The ideal candidate will possess strong communication skills, a solid understanding of computer networking, and experience with a variety of operating systems and support tools. This position offers an excellent opportunity to work in a dynamic environment supporting diverse technical needs across multiple platforms.
Responsibilities
Provide technical support via help desk channels for end-users experiencing hardware, software, or network issues.
Troubleshoot and resolve problems related to Windows, macOS, Linux, and other operating systems.
Assist users with desktop support, including installation, configuration, and maintenance of hardware components such as computers, peripherals, and network devices.
Diagnose and resolve software troubleshooting issues related to applications like Microsoft Office and other enterprise software.
Manage network connectivity issues involving LAN, firewall, VPN access, and computer networking protocols.
Utilize support tools such as ServiceNow, Jira, BMC Remedy, and other ticketing systems to document incidents, track progress, and escalate issues when necessary.
Support the configuration and maintenance of security tools including firewalls and VPNs to ensure secure remote access.
Collaborate with cross-functional teams to resolve complex technical problems efficiently while maintaining excellent customer service standards.
Maintain up-to-date knowledge of operating systems, hardware components, and industry best practices to provide effective solutions.
Qualifications
Proven experience in IT support, help desk, or desktop support roles.
Strong understanding of computer hardware, operating systems (Windows, macOS, Linux), and software troubleshooting techniques.
Familiarity with network concepts such as LAN, firewall configuration, VPN setup, and basic computer networking principles.
Experience working with support management tools like ServiceNow, Jira, or BMC Remedy is preferred.
Knowledge of security protocols including firewall management and VPN access is advantageous.
Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
Ability to prioritize tasks effectively in a fast-paced environment while maintaining high-quality customer service standards.
Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus but not required. This role is integral to ensuring our clients receive prompt, effective technical assistance while maintaining high levels of customer satisfaction through professional communication and problem-solving skills.
Pay: $20.20-$35.06 per hour
Benefits:
Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Flexible schedule
Language training provided
Life insurance
Paid time off
Profit sharing
Vision care
Work Location: On the road
