Verified Job
Other Jobs
Product Owner - Early & Late-Stage Collections - Lend & Protect
Other Jobs
#738403
Remote / WFH
ASB Bank
Job Description
Full job description
Product Owner – Early & Late-Stage Collections
At ASB, we're investing in the future of our collections experience, creating better outcomes for customers while supporting our people with simpler and more effective tools and processes. As Product Owner for Early & Late-Stage Collections, you'll lead a squad focused on improving key customer journeys across the collection’s lifecycle. You'll work closely with business and technology stakeholders to identify opportunities, prioritise outcomes and deliver meaningful improvements that create value for both customers and the business.
About the Squad
This squad owns key parts of ASB's early and late-stage collections experience, focusing on how we engage with and support customers throughout their collections journey. The team works closely with operational and business stakeholders to improve processes, simplify experiences and deliver outcomes that balance customer needs, regulatory obligations and business objectives.
As part of a growing workstream undergoing significant transformation, you'll help shape and prioritise opportunities that improve both customer and frontline employee experiences while supporting the future direction of collections at ASB.
About the Role
As Product Owner for the Early & Late-Stage Collections squad, you'll define the experience direction, lead prioritisation decisions and drive improvements across key collections customer journeys. Working across a broad range of stakeholders, you'll identify opportunities to improve customer outcomes, streamline processes and deliver meaningful business value.
You'll be responsible for setting and delivering a roadmap that balances customer needs, operational effectiveness and regulatory requirements while helping shape the future direction of collections capability within ASB.
In this role you will:
Define and deliver a roadmap focused on collections experience outcomes
Develop and maintain a prioritised backlog of initiatives and improvements
Lead discovery activities to identify customer and business opportunities
Partner with business, risk and technology teams to deliver value
Make informed prioritisation decisions balancing customer, risk and commercial outcomes
Drive stakeholder alignment and effective decision making
Manage delivery risks, dependencies and implementation impacts
Support the ongoing evolution of collections experiences and services
About You
You're passionate about improving experiences and enjoy solving complex problems in partnership with diverse stakeholder groups. You understand how to balance customer needs, business outcomes and delivery constraints while maintaining focus on achieving meaningful results.
You're comfortable operating in a fast-moving environment and have a track record of delivering outcomes through collaboration and influence.
Key Skills & Experience
Proven Product Owner, Product Manager or delivery leadership experience
Strong stakeholder management and influencing capability
Experience leading product discovery and prioritisation activities
Ability to define and communicate clear product direction
Strong understanding of customer experience and service improvement
Experience working with Agile teams and delivery frameworks
Strong analytical and decision-making skills
Experience within banking, lending, servicing or collections environments is desirable
Ability to navigate complex stakeholder and regulatory environments
What we offer | He aha tā mātou
Meaningful work where you can make a real impact for our customers and communities
Opportunities to grow your career within a supportive and people-focused organisation
A culture that values your contribution and supports both your personal and professional development
An award-winning benefits package, including Southern Cross Health Insurance, additional You-do-you leave, wellbeing allowance, AIA Vitality and staff banking benefits
This is an exciting opportunity to help shape the future of ASB's collections experience and deliver meaningful outcomes for both customers and our people. You'll join a collaborative team where you'll have the autonomy to lead, the support to grow and the opportunity to influence outcomes at scale.
Me pēhea te tono | How to apply
If you're passionate about creating better experiences, driving delivery and bringing people together around a common goal, we'd love to hear from you. Apply online today and tell us what attracts you to the opportunity.
Product Owner – Early & Late-Stage Collections
At ASB, we're investing in the future of our collections experience, creating better outcomes for customers while supporting our people with simpler and more effective tools and processes. As Product Owner for Early & Late-Stage Collections, you'll lead a squad focused on improving key customer journeys across the collection’s lifecycle. You'll work closely with business and technology stakeholders to identify opportunities, prioritise outcomes and deliver meaningful improvements that create value for both customers and the business.
About the Squad
This squad owns key parts of ASB's early and late-stage collections experience, focusing on how we engage with and support customers throughout their collections journey. The team works closely with operational and business stakeholders to improve processes, simplify experiences and deliver outcomes that balance customer needs, regulatory obligations and business objectives.
As part of a growing workstream undergoing significant transformation, you'll help shape and prioritise opportunities that improve both customer and frontline employee experiences while supporting the future direction of collections at ASB.
About the Role
As Product Owner for the Early & Late-Stage Collections squad, you'll define the experience direction, lead prioritisation decisions and drive improvements across key collections customer journeys. Working across a broad range of stakeholders, you'll identify opportunities to improve customer outcomes, streamline processes and deliver meaningful business value.
You'll be responsible for setting and delivering a roadmap that balances customer needs, operational effectiveness and regulatory requirements while helping shape the future direction of collections capability within ASB.
In this role you will:
Define and deliver a roadmap focused on collections experience outcomes
Develop and maintain a prioritised backlog of initiatives and improvements
Lead discovery activities to identify customer and business opportunities
Partner with business, risk and technology teams to deliver value
Make informed prioritisation decisions balancing customer, risk and commercial outcomes
Drive stakeholder alignment and effective decision making
Manage delivery risks, dependencies and implementation impacts
Support the ongoing evolution of collections experiences and services
About You
You're passionate about improving experiences and enjoy solving complex problems in partnership with diverse stakeholder groups. You understand how to balance customer needs, business outcomes and delivery constraints while maintaining focus on achieving meaningful results.
You're comfortable operating in a fast-moving environment and have a track record of delivering outcomes through collaboration and influence.
Key Skills & Experience
Proven Product Owner, Product Manager or delivery leadership experience
Strong stakeholder management and influencing capability
Experience leading product discovery and prioritisation activities
Ability to define and communicate clear product direction
Strong understanding of customer experience and service improvement
Experience working with Agile teams and delivery frameworks
Strong analytical and decision-making skills
Experience within banking, lending, servicing or collections environments is desirable
Ability to navigate complex stakeholder and regulatory environments
What we offer | He aha tā mātou
Meaningful work where you can make a real impact for our customers and communities
Opportunities to grow your career within a supportive and people-focused organisation
A culture that values your contribution and supports both your personal and professional development
An award-winning benefits package, including Southern Cross Health Insurance, additional You-do-you leave, wellbeing allowance, AIA Vitality and staff banking benefits
This is an exciting opportunity to help shape the future of ASB's collections experience and deliver meaningful outcomes for both customers and our people. You'll join a collaborative team where you'll have the autonomy to lead, the support to grow and the opportunity to influence outcomes at scale.
Me pēhea te tono | How to apply
If you're passionate about creating better experiences, driving delivery and bringing people together around a common goal, we'd love to hear from you. Apply online today and tell us what attracts you to the opportunity.
