Technical Support Manager

Technical Support Manager - India
Bangalore, India /RD – Engineering - Support /Full-Time/ HybridEveryday we tackle new and exciting challenges to empower developers to build responsive and flexible cloud, mobile, and edge computing applications that scale effortlessly. Couchbase delivers unmatched versatility, performance, scalability and financial value across cloud, on premises, hybrid, distributed cloud and edge commuting deployments. The database market is one of the largest undisturbed markets for enterprise software. The main catalyst for this is the need for digital transformation. Join Couchbase to be a part of a greater change. Here you'll have the opportunity to learn and grow with some of the most innovative, passionate and humble individuals in the database industry. We are looking for a Technical Support Manager to assist our rapidly growing customer base. As part of our customer support team you will be the primary point of contact for Couchbase customers for their technical escalations as well as the primary point of contact for the team to guide and help them through different issues.NoSQL databases are the answer to the demand for high-speed, highly available, extremely dynamic data storage and Couchbase is at the forefront of this technology. Working in Couchbase Technical Support you'll acquire highly coveted skills, essential to this technology, by navigating the world of NoSQL databases and the "big data" ecosystem. This includes working with Golang, learning about the principals and concepts of distributed systems, understanding what goes into good NoSQL database design, mobile data convergence, and becoming proficient in the best practices for building NoSQL-backed applications.You'll fit right in with us if you have a passion for unraveling complex issues and are comfortable working in a fast-paced environment. If you're looking to work in an open, collaborative environment side-by-side with our development engineers to resolve customer issues and shape future product design, we can't wait to hear from youThis role is based in Bangalore, India (Attending the Couchbase Bangalore Office 3+ days a week).

Qualifications
• Overall 10+ years of experience
• 3-5 years of experience in managing technical Support teams.
• A degree in Computer Science or equivalent experience.
• Strong analytical skills and a passion for problem-solving.
• Enthusiastic and inquisitive with a constant willingness to learn
• Technical knowledge of Distributed Systems, Cloud
• Excellent communication skills, with a strong ability to discuss complex technical concepts with customers, engineers, and product managers

Responsibilities
• Managing a growing team of talented Support engineers, ensuring they are productive, happy and motivated team players.
• Engage with customers and internal stakeholders to address any escalations.
• Identify and work on any enhancements in the Support Processes and Products.
• Promote contributions to our Python and Go-based tools that help make Support Engineers troubleshooting and diagnostics easier.
• Responsible for talent management within the team including hiring the right talent, performance evaluation, feedback training.

A big plus if you have expertise in one or more of the following areas:
• Database Internals
• NoSQL Databases Landscape
• Distributed Systems
• Cloud technologies and frameworks. Why Couchbase? Couchbase is named one of DTBA's top 100 companies that matter in data. At Couchbase, we believe data is at the heart of the enterprise. We empower developers and architects to build, deploy, and run their most mission-critical applications. Couchbase delivers end-to-end technical solutions for all our customers with high-performance, flexible and scalable modern databases that run across the data centers and any cloud. Many of the world's largest enterprises rely on Couchbase to power the core applications their businesses depend on. See our recent awards to learn what makes Couchbase such a great company to work at.Couchbase offers a total rewards approach to benefits for the value you create here. Couchbase recognizes the need for financial wellbeing. We offer flexible time off, Medical, dental, vision, and life insurance coverage, paid parental leave, and a Flexible Spending Account for the things you care about most. We provide an ergonomic and comfortable in-office setup, with food and supporting technology, or assist in the setup of an efficient home office environment. Learn more about Couchbase: News and Press Releases Couchbase CapellaCouchbase BlogInvestors Disclaimer: Couchbase is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Join an impact initiative group and experience the amazing feeling of Couchbase can-do culture.By using this website and submitting your information, you acknowledge our Candidate Privacy Notice and understand your personal information may be processed in accordance with our Candidate Privacy Notice following guidelines in your country of application Read more