TECHNICAL SUPPORT INTERNSHIP

Domain, SSL, payment gateway and email Management (Registration, Renewal).
Collecting requirements/updating from Clients in both website and Desktop applications.
Providing client support to solve issues in both Website and Desktop applications.
Invoice generation for clients and follow up.
Maintain a working log detailing updates, as well as the date of completion.
Meetings with clients to analyse, troubleshoot and diagnose issues.
Escalate issues to concerned team and follow up till the resolution of ticket
Requirements
Ability to prioritize and manage several milestones and tasks efficiently
Comfortable working in and assisting others through company help desk software’s.
What we Expect from you?
A bachelor's degree in computer science or related technology field is preferred.
What you've got?
Time-management skills and the ability to establish reasonable and attainable deadlines.
• Excellent Communication and interpersonal skills essential when communicating with customers and clients.