Verified Job
Hardware / Network Engineer
Technical Support Engineer
Hardware / Network Engineer
#779543
Remote / WFH
Franciscan Solutions
Job Description
Attend on-call and online meetings with clients to analyze, troubleshoot and diagnose ERP problems
Document and resolve the ERP issues on the support system
Actively update, maintain, and monitor product performance at the client site.
Coordinate with client and development team to get the ERP problem resolved.
Respond to customer inquiries and assist in troubleshooting and resolving challenges
Complete detailed reports listing requests to technical assistance steps taken to resolve them, and the specific dates/individuals involved
Assist management in creating training materials pertaining to computer troubleshooting and usage
Act as the initial point of contact for all computer and system-related concerns from clients or other employees
Organize and file documentation pertaining to warranties and instructional guides for computer hardware
Document and resolve the ERP issues on the support system
Actively update, maintain, and monitor product performance at the client site.
Coordinate with client and development team to get the ERP problem resolved.
Respond to customer inquiries and assist in troubleshooting and resolving challenges
Complete detailed reports listing requests to technical assistance steps taken to resolve them, and the specific dates/individuals involved
Assist management in creating training materials pertaining to computer troubleshooting and usage
Act as the initial point of contact for all computer and system-related concerns from clients or other employees
Organize and file documentation pertaining to warranties and instructional guides for computer hardware
