Verified Job
IT / Software / Data Analyst
Technical Support Engineer
IT / Software / Data Analyst
#728264
Remote / WFH
Scoutit
Job Description
We're looking for Technical Support Engineers!
Responsibilities
• Handle tickets on the helpdesk/service desk efficiently.
• Troubleshoot desktop hardware and associated peripherals.
• Navigate user accounts with proficiency.
• Resolve more complex support ticket requests independently.
• Provide support and guidance to new team members.
• Manage call lengths, handle time, and after-call work effectively.
• Promote teamwork and contribute to contact center success.
(*Note: Scoutit is an independent candidate sourcing partner for this hiring. All applications, candidate screening, and hiring-related actions are conducted directly by the respective employer’s authorized recruitment team. Relevant candidates will be contacted via email and asked to fill in additional details as part of the next stage of the application process.)
Responsibilities
• Handle tickets on the helpdesk/service desk efficiently.
• Troubleshoot desktop hardware and associated peripherals.
• Navigate user accounts with proficiency.
• Resolve more complex support ticket requests independently.
• Provide support and guidance to new team members.
• Manage call lengths, handle time, and after-call work effectively.
• Promote teamwork and contribute to contact center success.
(*Note: Scoutit is an independent candidate sourcing partner for this hiring. All applications, candidate screening, and hiring-related actions are conducted directly by the respective employer’s authorized recruitment team. Relevant candidates will be contacted via email and asked to fill in additional details as part of the next stage of the application process.)
