Verified Job
IT / Software / Data Analyst
Technical Support Analyst- job post BDO
IT / Software / Data Analyst
#804629
Remote / WFH
BDO
Job Description
Full job description
Putting people first, every day
BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.
Your Opportunity
Our Oakville Office is seeking a replacement Technical Support Analyst to join the IT team and take ownership of
the following responsibilities:
Work as part of the End User Services team, providing a range of IT support services to internal
customers within the Oakville region and across Canada.
Set up desktops and laptops with Firm provided image, and configure the user profile which
includes the installation of appropriate software, peripherals, etc.
Provide support for hardware (laptops, printers, scanners), software (MS Office 365 and
internal applications), etc.
Deliver in-person, service desk queue, and remote desktop support to customers.
Maintain supported computer inventory of hardware in the Asset Management Database.
Utilize effective communication and listening skills with customers and colleagues to
troubleshoot technology issues.
Putting people first, every day
BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.
Your Opportunity
Our Oakville Office is seeking a replacement Technical Support Analyst to join the IT team and take ownership of
the following responsibilities:
Work as part of the End User Services team, providing a range of IT support services to internal
customers within the Oakville region and across Canada.
Set up desktops and laptops with Firm provided image, and configure the user profile which
includes the installation of appropriate software, peripherals, etc.
Provide support for hardware (laptops, printers, scanners), software (MS Office 365 and
internal applications), etc.
Deliver in-person, service desk queue, and remote desktop support to customers.
Maintain supported computer inventory of hardware in the Asset Management Database.
Utilize effective communication and listening skills with customers and colleagues to
troubleshoot technology issues.
